Grappone Honda

We have had our Honda serviced at Grappone Honda for several years, solely because they were the closest and the most convenient Honda service dept. After our most recent experience, we finally gave up several years, solely because they were the closest and the most convenient Honda service dept. After our most recent experience, we finally gave up, and went to an independent mechanic (whom we are very happy with). Unfortunately, the service reps. we dealt with there were rude, discourteous and unprofessional. They were constantly pushing repairs that we didn't need (as verified by our new mechanic), and always came up with the most expensive option to repair the car. Maybe it was psychological, and maybe not, but nearly every time we went in there for a minor repair on one item or another, within 3 days of leaving we would develop a new major problem. Put simply, they are people that you do not feel you can trust. More

The service department is rude and most unhelpful. The sales people can be pushy as well and it is not a fun experience to go here. They try to justify the overpriced cars with the "Grappone Difference" b sales people can be pushy as well and it is not a fun experience to go here. They try to justify the overpriced cars with the "Grappone Difference" but the free tires are a scam. You have to have everything done there which is fine, but if you lose one piece of paperwork they don't have to give you the tires. The service person even laughed when I asked why they can't track it on the computer. Also the Sales staff's product knowlege is somewhat limited as the Honda dealership sales staff seems to have a significant turnover. More