Grappone Honda - Service Center

Sales AND Service! Having driven a variety of Hondas for years, I can say that they have proven to be reliable, and have maintained excellent resale value. But the rela Having driven a variety of Hondas for years, I can say that they have proven to be reliable, and have maintained excellent resale value. But the relationship doesn't end with signing the paperwork and driving away. To those who INSIST that it costs more to have your vehicle serviced by the dealer, plain and simple you are wrong. While living in Portland, ME, I relied on the dealer there, and was EXTREMELY satisfied. Upon returning to NH, I promptly started having Grappone Honda service my car. I have since bought 2 vehicles there, and have been treated like a VALUED customer. By everyone. In particular, I want to mention Ray Fournier in the Service Dept. He listens, hears, cares, advises (which not all service ADVISORS do), facilitates, resolves. He is ALWAYS part of the solution, not the problem More

I was at Grappone Honda on October 11, 2012 at 4pm. I made an appointment to get my Pilot's recall fixed (it was related to the lights. My headlight was out and I mentioned I wasn't sure if it was relat made an appointment to get my Pilot's recall fixed (it was related to the lights. My headlight was out and I mentioned I wasn't sure if it was related to the recall), my remote lock was not working correctly (it would not lock all the doors remotely which I explained when making the appointment), and my car needed an inspection. On the 11th I was informed that my car would not pass inspection unless it had the tie rods replaced. I agreed to the service. I was charged $330.42 for all the services and left. Immediately after I left Grappone I stopped to get gas. My headlight was still out. I went back to Grappone. The man dealing with my account said "Oh, I didn't realize you had a headlight out." I said, "That's why I came in." He said he didn't realize that. He thought it was just the recall. I explained that I came in because my light was out and I was unsure if it was related to the recall. Besides, how could my car pass inspection with a headlight out? I left again. I stopped at Panera on the way home and noticed my remote lock still did not work. At that point I was very disappointed at the service I received at Grappone. I went in for three simple services and was charged $330.42 for largely unrelated issues and two of the reasons why I came in were not resolved. I called Grappone again but the shop was closed. My husband called the next morning and complained. An appointment was made for October 17, at 4:30pm. On the 17th I arrived to get the remote lock fixed. I was there for approximately 10- 15 minutes when the assistant manager came in to speak with me. He said my remote lock, did indeed work. I said, "It does? Why doesn't it work for me then?" His response, "Maybe your fingernails are too short." I was immediately offended - largely due to his tone which was condescending. We walked out to my car and he was showing me how my remote light now lights up and he asserted last week it did not and that is why the battery was replaced. I told him it lit up prior to last week's service and there was more wrong than a battery. He proceeded to show me how my car remote "worked." He locked the doors with the remote. I opened the front driver's door (the one I was having difficulty locking and unlocking remotely). It was NOT locked and my remote was NOT working. I told him I'd go and wait for them to fix the problem. I waited an hour. The assistant manager came out to tell me that both front door actuators are not working and both need to be replaced. I was floored. I was only having trouble with the front door lock. The remote DID access the other doors. So I came for the 2nd time having an issue with my front driver's side door not locking and now my passenger door won't lock either. My driver's side door not locking was not a "new" problem. It was a problem I had for over a year. The entire year it was just the driver's side door. Now after an hour of being looked at by Grappone it is now the passenger door as well. I feel disrespected. I am disgusted with the lack of customer service due to the assistant manager's off colored comment about my fingernail size. I think Grappone is careless and did not address my initial concerns the first time. I had to go back three times for something that could have been handled in one visit. Further, I now feel Grappone has questionable integrity. I did not have TWO faulty doors when I arrived. Now I do. I am very upset by my whole experience. To think, I was looking to trade in my Honda and was looking at models in your yard. I can assure you my business is lost if this is not remedied. Further, I have intentions to report this behavior to the Better Business Bureau. More

Ashley Morse provided answers to my inquiring on the internet by telephone. A personal response was appreciated and welcomed. Next day, having taken my Sante Fe in for routine service Lee Mossey was kin internet by telephone. A personal response was appreciated and welcomed. Next day, having taken my Sante Fe in for routine service Lee Mossey was kind enough to hold the work order while I went to get my wife and look over the new vehicles. Theresa Clement, let us test drive a new Sonata, explained the features and answered any questions regarding the vehicle. She made it very easy to decide on the new purchase. We have always been treated with dignity and respect by the Grappone assotiates and staff. More

The dealer ship was rude and was unable to fix the problems with my Ridgeline. Mr. Martin ended up giving me a piece of paper with a number on it telling me to call the warranty company myself. One problems with my Ridgeline. Mr. Martin ended up giving me a piece of paper with a number on it telling me to call the warranty company myself. One of the problems fixed have already come back and I have not been contacted to this date after reporting the problem. More

I'm convinced that one reason my CRV has been so reliable and had so few repairs over the 7 years and 160,000 miles I've run it is that I always have and always will take it to Grappone Honda where I purchas and had so few repairs over the 7 years and 160,000 miles I've run it is that I always have and always will take it to Grappone Honda where I purchased it. I've been consistant about keeping up with the recommended maintenance and any additonal repairs they advise. The only significant repairs I've made have been for brakes and that's pretty predictable with so many miles and much of thaose were in town. More

I have had all of service work conducted by Grappone, over the past 4 1/2 years of ownership of my 2006 Honda Accord. They are reliable, honest, and give me peace of mind. I enjoy have 1 source for al over the past 4 1/2 years of ownership of my 2006 Honda Accord. They are reliable, honest, and give me peace of mind. I enjoy have 1 source for all my service needs. I would recommend them to friends and family. More

I find this service shop the very best. They give an estimate - communicate well - give you an estimated time frame - and always seem to be right on. I travel from Exeter NH to have them service my Hon estimate - communicate well - give you an estimated time frame - and always seem to be right on. I travel from Exeter NH to have them service my Honda - because I think they are very good - and I trust them. It does not hurt that they have two available computers to use while waiting! More

Wayne greeted me with a strong handshake and a pleasant smile just as I stepped out of my CR-V. I felt as though I was with an old friend as we chatted about the day and discussed what he and Grappone Hond smile just as I stepped out of my CR-V. I felt as though I was with an old friend as we chatted about the day and discussed what he and Grappone Honda could do for me. We sat down, he went over the scope of work and the estimate. He directed me to the reception area and assured me that the work would be done within an hour. He was very professional, polite and approachable. I was able to use the business center to process some last minute mail and submit a report. This was a big help and allowed me an opportunity to use this time wisely and prudently. Just after completing this work, I sat down in the waiting area and caught a little bit of the current news and weather on the TV. I chatted with other customers, had a cup of coffee and felt at home. It was just a few minutes later when Wayne came in and announced to me that my CR-V was ready. It was less than one hour. Just like he had promised! Wayne walked me over to the payment area, shook my hand and thanked me for giving him and Grappone a chance to serve me. I found this interesting because it wasn't about bringing my 'business' to them it was a genuine appreciation of their willingness to serve me. This was very refreshing indeed. The payment process was very fast and accurate. The woman at the desk was equally pleasant and friendly. I was and still am glad that I had my vehicle maintained at Grappone Honda. I feel like a part of a community and am treated as an important part of their day. This is a fine dealership with the right focus and professionalism. More

We have been dealing with Grappone Honda since 1986. Since then, We've not purchased a new car from anyone else. After checking around extensively for a better deal, we invariably return to the best de Since then, We've not purchased a new car from anyone else. After checking around extensively for a better deal, we invariably return to the best dealer in the state of New Hampshire. Our last buy in March of 2008 was our 2008 Honda Accord. As of our latest 20,000 mile checkup, we've spent a total of $325.66 on all scheduled maintenance. We think that's pretty darned reasonable. We love the Owner Link where all our information about the vehicle is in one place and we can book a service appointment in minutes. You won't regret visiting this dealership. More

We have always taken our vehicles to Grappone, they are always friendly and curtious. Taking the time to answer our questions and concerns. We would not think about going anywhere else. the service and qua always friendly and curtious. Taking the time to answer our questions and concerns. We would not think about going anywhere else. the service and quality of their work is superior and I would not jeapordize our car with anyone else. More