Grappone Honda - Service Center

This is why I will no longer deal with Grappone Honda. A copy of this letter was sent to Honda America. On Aug. 27, 2007 I had my 2004 Element in to your shop for a 45,000 check up. Two weeks ago, when I wa copy of this letter was sent to Honda America. On Aug. 27, 2007 I had my 2004 Element in to your shop for a 45,000 check up. Two weeks ago, when I was picking an antenna at the parts department, I asked at the checkout desk what the cost of this checkup would be. They said they would ask the service manager (presumably you) and you told me it would be between $165 and $170 dollars. I was a bit surprised when Archie called to tell me the vehicle was ready, and when I asked him what the total was, he said $211.03! I assumed that something must have been found wrong on the vehicle, but when I asked at the desk they said no, it was just a routine check. I then wondered how $170 could become $211, and I saw that not only was I charged for the “labor” of a 45,000 mile checkup ($164.95) but also for the oil, an oil filter, a washer, and $12.92 worth of coolant, along with a $13.81 hazmat charge! My Honda service manual says that at 45,000, it should get an oil change. Now, I took my wife’s Subaru Outback to Jiffy Lube this morning for an oil change. They checked all the same things on that car that you guys checked – everything - and I watched them do it – for a total cost to me of $46.27. This is the second, and last, time I will be taken by Grappone Honda. Not only did you try to charge me $211 for an oil change (I complained to Archie that you quoted me $170, and he said, and this is his DIRECT quote, “If you want a service price ask an advisor and not the service manager because they don’t know what they are talking about,” then he told the cashier to change the bill to $170 as per service manager before he stomped off,) but it said on the bill that if you scheduled online there was a $5 discount, and I scheduled online and got no such discount on the bill. I’ll forward this to Honda America, as it should save me the hassle of filling out another survey on your dealership, which would not, I’m afraid, be a very good one. Not to worry, as my family and I will be taking our business elsewhere. It is my sincere hope that in the future you will adopt a more ethical business practice, and stop taking advantage of your customers. More

We have had our Honda serviced at Grappone Honda for several years, solely because they were the closest and the most convenient Honda service dept. After our most recent experience, we finally gave up several years, solely because they were the closest and the most convenient Honda service dept. After our most recent experience, we finally gave up, and went to an independent mechanic (whom we are very happy with). Unfortunately, the service reps. we dealt with there were rude, discourteous and unprofessional. They were constantly pushing repairs that we didn't need (as verified by our new mechanic), and always came up with the most expensive option to repair the car. Maybe it was psychological, and maybe not, but nearly every time we went in there for a minor repair on one item or another, within 3 days of leaving we would develop a new major problem. Put simply, they are people that you do not feel you can trust. More

The service department is rude and most unhelpful. The sales people can be pushy as well and it is not a fun experience to go here. They try to justify the overpriced cars with the "Grappone Difference" b sales people can be pushy as well and it is not a fun experience to go here. They try to justify the overpriced cars with the "Grappone Difference" but the free tires are a scam. You have to have everything done there which is fine, but if you lose one piece of paperwork they don't have to give you the tires. The service person even laughed when I asked why they can't track it on the computer. Also the Sales staff's product knowlege is somewhat limited as the Honda dealership sales staff seems to have a significant turnover. More