Grappone Mazda

Jake E is the best . And very compassionate to us and fixing our 2022 Mazda. And very compassionate to us and fixing our 2022 Mazda. More

All the customers in the waiting area who were waiting in the service area has masks on (as required by state mandate). The employees, however, did not wear any masks. The service advisors had them pulled ov the service area has masks on (as required by state mandate). The employees, however, did not wear any masks. The service advisors had them pulled over their chins and didn’t even bother to put them on when customers approached them. The people in the parts department had no masks on whatsoever. I know many in New Hampshire believe COVID to be a minor disease, but as someone who has to go home to people who are at “high risk” for this illness, I was frustrated to have to sit at this dealership for so long. Also, the service performed on my car took an excessively long time. Almost 4 hours for an oil change and inspection. Will not be returning. More

Got a great Deal on a left over Mazda 3 Grand Touring I chatted with the online person after researching a car and set up a time to look at a Mazda 3. While on the lot to look for this car a courteous Sa I chatted with the online person after researching a car and set up a time to look at a Mazda 3. While on the lot to look for this car a courteous Sales Person approached me and we took a test drive. The car was loaded with all of the features I was looking for and in one of the colors I liked. She showed me the invoice on this car that had been marked down because it was a previous year model and the time it sat on the lot, I received a fair value for my trade in based on the Kelly Blue book value. There was no real finance pressure to add on service plans and insurance products. I would have giving them 5 stars except for the fact that they screwed up the title and put my credit card bank on as a lien holder. This was in spite of the fact that I had paid cash and there was a quality control person involved in the process. The car was prepped in an excellent manner. The maintenance service since my purchase have been excellent including warranty recalls. More

Always impressed each visit by my service advisor Chris Chris is by far the best service advisor (and the unknown mechanic) I've ever experienced in over 40 years of car ownership. I cant even say enough a Chris is by far the best service advisor (and the unknown mechanic) I've ever experienced in over 40 years of car ownership. I cant even say enough at how impressed I am with their professionalism and accuracy . In my experience, and opinion the 5 stars does no justice ..should be way more than 5 More

17Mazda3 Purchased new 2017 Mazda3 Touring with 6 speed manual. Sales dept. Is great as long as their selling you something. The minute there is an issue they Purchased new 2017 Mazda3 Touring with 6 speed manual. Sales dept. Is great as long as their selling you something. The minute there is an issue they don't want to know you. They don't answer phone or emails. The way to judge a dealership is not by how sweet the salesperson is but how well they handle problems shortly after. I would not recommend Grappone for this reason. If your not paying for it they aren't interested period. Because my guess is Mazda doesn't pay for service unless it's a major failure. More

Friendly and flexible — great experience buying a CX-5 After driving cars at four other dealerships, I drove and ended up purchasing a CX-5 at Grappone. It was the best experience I had at any of the deale After driving cars at four other dealerships, I drove and ended up purchasing a CX-5 at Grappone. It was the best experience I had at any of the dealerships, with a friendly and flexible team that never pressured me but just went out of its way to help me find out what I needed to know before deciding which car to buy. I was skeptical of the no-haggle pricing, but from some research, the prices were fair and at the low end of the market. I had one issue that came up after the sale, but they were flexible and addressed everything quickly. More

First time I was sent away from a car dealership We arrived at Grappone Mazda in Concord at 6:00 with the intention of test driving a Mazda CX 5 Grand Touring and possibly trading in my Mini Cooper. We arrived at Grappone Mazda in Concord at 6:00 with the intention of test driving a Mazda CX 5 Grand Touring and possibly trading in my Mini Cooper. We were greeted by Hannah, the customer experience gal. We told her we saw the sign on the door that said the sales department closed at 6:30 and asked if we could talk to someone in sales. She told us there were only two people in sales and they were both busy. We told Hannah we were interested in a red CX 5 Grand Touring vehicle we saw on the lot. She said she would be happy to pull it up front for us to test drive. At the copy machine while Hannah was copying my license, I met Lindsay, who welcomed me to the dealership, asked where we were from and asked me to come back tomorrow as they were closing at 6:30. I told her I would be out of town and wanted to talk with someone tonight about the car. We test drove the car and came back to the dealership at 6:20. Hannah greeted us again, asked how the ride was, and told us she was sorry, but the dealership was closing and that we could come back some other time. More