We arrived at Grappone Mazda in Concord at 6:00 with the intention of test driving a Mazda CX 5 Grand Touring and possibly trading in my Mini Cooper.
We were greeted by Hannah, the customer experience gal. We told her we saw the sign on the door that said the sales department closed at 6:30 and asked if we could talk to someone in sales. She told us there were only two people in sales and they were both busy. We told Hannah we were interested in a red CX 5 Grand Touring vehicle we saw on the lot. She said she would be happy to pull it up front for us to test drive.
At the copy machine while Hannah was copying my license, I met Lindsay, who welcomed me to the dealership, asked where we were from and asked me to come back tomorrow as they were closing at 6:30. I told her I would be out of town and wanted to talk with someone tonight about the car.
We test drove the car and came back to the dealership at 6:20. Hannah greeted us again, asked how the ride was, and told us she was sorry, but the dealership was closing and that we could come back some other time.