Grappone Mazda

Great experience Thought the up front haggle-free pricing was a good value and stress free. Gave me an extremely fair price on a trade-in. All in all a great experienc Thought the up front haggle-free pricing was a good value and stress free. Gave me an extremely fair price on a trade-in. All in all a great experience and would do it again. Cross shopped with another Mazda dealer in NH and Grappone was immensely better. More

Hurray for Grappone Mazda Three big cheers for the excellent team at Grappone Mazda and even bigger cheers for our Product Specialist John Fay who provided brilliant customer s Three big cheers for the excellent team at Grappone Mazda and even bigger cheers for our Product Specialist John Fay who provided brilliant customer service. John found the exact car we wanted and when it arrived he went out of his way to walk us through all the features of the new vehicle. He is friendly, funny and professional. We are thrilled with our new car and more importantly we feel we've met the person who will be there for us for many years to come ... providing excellent follow-up support and customer service. Our whole experience was fantastic with the Grappone Team. Thank John. Here's to many years! More

Great Staff, Great Experience! Grappone Mazda was hands down the best dealership I had encountered during my search process for a new car. Adam was extremely friendly, knowledgeable Grappone Mazda was hands down the best dealership I had encountered during my search process for a new car. Adam was extremely friendly, knowledgeable, and made sure all my questions were answered. I highly recommend Grappone to anyone looking for a pressure free and enjoyable car searching experience. This place is not your typical car dealership! More

Great Experience Mazda Grappone will go out of their way to make sure you are taken care of and honor their word, i highly recommend checking them out! Mazda Grappone will go out of their way to make sure you are taken care of and honor their word, i highly recommend checking them out! More

Upfront Price = No Headaches I went in with a car already picked out with the price. They were able to assist me right away and test drive it. I also got to drive it home that nig I went in with a car already picked out with the price. They were able to assist me right away and test drive it. I also got to drive it home that night to show the family. They were able to knock down the pice a couple hundred bucks more which was nice. Overall with the sales, good dealership and I would recommend to a friend. Hopefully parts and service on the upkeep of my Mazda will be jus as good, if not, better. More

Basic Typical car purchase. I paid for the car. Not a great deal nor a horrible deal. It was after the purchase that was so unfortunate. The salesman left m Typical car purchase. I paid for the car. Not a great deal nor a horrible deal. It was after the purchase that was so unfortunate. The salesman left me a message to make sure to go online and write a review. Before I chose to do that, I called multiple times with concerns and questions about my purchase. I now, after having the car for three months, never heard back. Just horrible follow through. Not what most people want from a company that prides itself on being a family business for so long. In my opinion, its the service you receive after that makes you worthy of ONE star. I, however have received no service so I chose to give no stars but the survey forces at least one star. Your welcome David stickney for your long awaited review. I am still waiting for my return phone call. More

Best Dealership!!!!! I can't even put in to words how great, simple, and hassle free our experience was at Grappone Mazda. They make the process easy with the upfront pr I can't even put in to words how great, simple, and hassle free our experience was at Grappone Mazda. They make the process easy with the upfront pricing, no holding our keys hostage (which I experienced at Banks in Concord) and no telling us yes we have the car here in stock only to arrive and surprise the lower priced car is not here, but this car is just a little more and we are willing to deal! (which I experienced at Autex Mazada in Keene) We worked with Triana Wilson with some assistance from Scott Bouley, both are complete Rock Stars. I am a visiting nurse in the area and I am glad to have the Grappone logo on the back of my beautiful new Mazda cx9 More

Mke sure you have plenty of time Good a good trade in and price but that was it. Car was not clean when it was delivered to us and the dealer was not concerned with my time constra Good a good trade in and price but that was it. Car was not clean when it was delivered to us and the dealer was not concerned with my time constrains. When we arrive at the appointed time to pickup the car the sales person was not even there as the sale manager had sent her out on an errand and kept us waiting 20 minutes. Why would he do this when she had a deliver scheduled. I then informed them that we had out of state company coming for the weekend and they continued to take their time with the paperwork and kept us another 30 minutes for the documents The when the gave us the car it was filthy with dirt on the floor maps, smudges on the dashboard and door panels, tape on the handles and roof of the vehicle, when I followed up and asked for them to detail the car the they said they would need it for an entire day and did not have loaner available since I work in the field I can not be without the car for an entire day. More

Biggest waste of time ever Id like the time back I spent emailing this dealership back and forth regarding a vehicle they had available. NEVER A STRAIGHT ANSWER NEVER SENT THE Id like the time back I spent emailing this dealership back and forth regarding a vehicle they had available. NEVER A STRAIGHT ANSWER NEVER SENT THE REQUESTED CARFAX A lot of business buzzwords, double speak and nonsense. STEER CLEAR! More

Rude Sales Lead Manager I traveled to grappone to look and purchase a new car. The salesman was extremely nice and helpful, he answered all questions and was very informative I traveled to grappone to look and purchase a new car. The salesman was extremely nice and helpful, he answered all questions and was very informative. Unfortunely grappone mazda has a lead sales manager, Bob, who is anything but helpful and is rude and very unprofessional. He hid behind a car in the showroom bouncing a ball rather than coming over and answering my concerns. He left young salesman on his own to answer questions about what he as the manager had just appraised my trade in for and would not give any examples or explanations to justify his lowball price. I will not buy a car from grappone mazda because if they employ such unprofessional people such as him who infact proved to me that "NO" buying a car in the end from them is NOT really different from another dealership. Because of him and his handling I will take my money and buisness elsewhere. Perhaps grappone should invest in customer service training for their lead sales staff. More