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Grappone Mazda

Concord, NH

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32 Reviews
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134 Manchester St

Concord, NH

03301

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August 15, 2010

I Went in looking for a car for my daughter. I Was seriously "upside down" on my trade so some money needed to be "buried" within the deal. Earlier, I had been to another maker's dealership and was m More

by wolfmann601
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lee (spelled incorrectly)
Sep 09, 2010 -

wolfmann601 responded

***FOLLOW-UP*** It is important, and only fair that I report that the management of the Grappone Automotive Group took my review very seriously and made contact with me. It is clear that my experience is outside the norm for Grappone and they took immediate steps to insure no other customer encounters a situation as I reported in my review. Grappone Automotive proved to be very responsive to make certain their customers, and potential customers concerns and complaints are addressed and to do whatever they can to make the experience pleasant. Because of the way they addressed my review I am certain my experience was an aberration and most certainly will NEVER happen again. As a result I would change my Customer service rating to a 5+

May 27, 2010

From the moment I stepped onto the lot, Dacre was a gentleman. He was also very helpful in finding the right car for me. I provided him with some challenges such as a recent bankruptcy. He and the fin More

by Jan Locke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dacre Bush
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