Grappone Mazda
Concord, NH
Filter Reviews By Type
Showing 32 reviews
I Went in looking for a car for my daughter. I Was seriously "upside down" on my trade so some money needed to be "buried" within the deal. Earlier, I had been to another maker's dealership and was m seriously "upside down" on my trade so some money needed to be "buried" within the deal. Earlier, I had been to another maker's dealership and was made an offer on a car but wanted a Mazda 3 snd not this brand car. At Grappone, after picking out a Mazda 3 and having the trade appraised Lee went to and returned from the sales manager's Office and said there was NO WAY they could make a deal without a large down payment. He had no offers, no sugggestions and no ideas on how we could get the Mazda my daughter wanted, Lee said it was "impossible". Lee's suggestion was to rush back to the other Dealership and get that car because "they must have made a mistake". Lee continued that there was simply NO WAY a deal of ANY kind could be made, ever and he was "sorry" he could not help. At that point I walked outside and left my wife and daughter inside the Dealership because they had another question regarding the possibility of getting a mazda 3. Both came out a few minutes later shaking their heads. Both said they felt that they were simply "dismissed" by Lee. My wife and daughter felt Grappone Mazda was not interested in spending another second of their time more time with them. I was quite surprised at being treated this way considering my wife and I have bought/leased two Toyotas from Grappone, just helped my Daughter in Law to be in getting a Camry from Grappone Toyota, one Scion and Two Mazdas in the past from Grappone. So much for customer loyalty. ANYWAY, on Saturday I went to WERNER MAZDA and after spending alot of time with us, THEIR sales staff worked out a superb deal. I traded my daughter's c make ar and put no money down, I simply signed and drove off their lot with the 2010 Mazda 3 of my daughter's dreams (and a monthly payment just $25 more than I wanted to pay); a deal that Lee at Grappone said could not happen. Maybe it was just a case of one dealer wanting to make a HUGE profit versus another Dealer willing to make a NICE profit and move a 2010 off his lot. Who knows!!! Anyway, after buying/leasing/being part of a sale for 6 vehicles from Grappone, there will NEVER be a 7th. More
From the moment I stepped onto the lot, Dacre was a gentleman. He was also very helpful in finding the right car for me. I provided him with some challenges such as a recent bankruptcy. He and the fin gentleman. He was also very helpful in finding the right car for me. I provided him with some challenges such as a recent bankruptcy. He and the finance dept. were able to work it all out. I LOVE MY CAR!!!! I would not hesitate to recommend your dealership to my friends. I am looking forward to many happy years in my new (used) Mazda 6! :) More

