Grappone Mazda

Best Dealership!!!!! I can't even put in to words how great, simple, and hassle free our experience was at Grappone Mazda. They make the process easy with the upfront pr I can't even put in to words how great, simple, and hassle free our experience was at Grappone Mazda. They make the process easy with the upfront pricing, no holding our keys hostage (which I experienced at Banks in Concord) and no telling us yes we have the car here in stock only to arrive and surprise the lower priced car is not here, but this car is just a little more and we are willing to deal! (which I experienced at Autex Mazada in Keene) We worked with Triana Wilson with some assistance from Scott Bouley, both are complete Rock Stars. I am a visiting nurse in the area and I am glad to have the Grappone logo on the back of my beautiful new Mazda cx9 More

Mke sure you have plenty of time Good a good trade in and price but that was it. Car was not clean when it was delivered to us and the dealer was not concerned with my time constra Good a good trade in and price but that was it. Car was not clean when it was delivered to us and the dealer was not concerned with my time constrains. When we arrive at the appointed time to pickup the car the sales person was not even there as the sale manager had sent her out on an errand and kept us waiting 20 minutes. Why would he do this when she had a deliver scheduled. I then informed them that we had out of state company coming for the weekend and they continued to take their time with the paperwork and kept us another 30 minutes for the documents The when the gave us the car it was filthy with dirt on the floor maps, smudges on the dashboard and door panels, tape on the handles and roof of the vehicle, when I followed up and asked for them to detail the car the they said they would need it for an entire day and did not have loaner available since I work in the field I can not be without the car for an entire day. More

Biggest waste of time ever Id like the time back I spent emailing this dealership back and forth regarding a vehicle they had available. NEVER A STRAIGHT ANSWER NEVER SENT THE Id like the time back I spent emailing this dealership back and forth regarding a vehicle they had available. NEVER A STRAIGHT ANSWER NEVER SENT THE REQUESTED CARFAX A lot of business buzzwords, double speak and nonsense. STEER CLEAR! More

Rude Sales Lead Manager I traveled to grappone to look and purchase a new car. The salesman was extremely nice and helpful, he answered all questions and was very informative I traveled to grappone to look and purchase a new car. The salesman was extremely nice and helpful, he answered all questions and was very informative. Unfortunely grappone mazda has a lead sales manager, Bob, who is anything but helpful and is rude and very unprofessional. He hid behind a car in the showroom bouncing a ball rather than coming over and answering my concerns. He left young salesman on his own to answer questions about what he as the manager had just appraised my trade in for and would not give any examples or explanations to justify his lowball price. I will not buy a car from grappone mazda because if they employ such unprofessional people such as him who infact proved to me that "NO" buying a car in the end from them is NOT really different from another dealership. Because of him and his handling I will take my money and buisness elsewhere. Perhaps grappone should invest in customer service training for their lead sales staff. More

$500 more than what was advertised The price that is listed on Grappone Mazdas website for the 2015 CX-5 When I went to purchase the vehicle at that price I was first told that was The price that is listed on Grappone Mazdas website for the 2015 CX-5 When I went to purchase the vehicle at that price I was first told that was the true price and that I also qualify for a $500 college grad rebate. I brought up the 0% financing that I knew Mazda was offering and it was verified to me that yes, it is available. Hours later as we were getting the financing ready I received a phone call from Jen, the salesperson that I had been dealing with. We were doing the financing now because I live over 3 hours away and would be coming to NH, only to purchase this vehicle and did not want to be there any longer than necessary. Jen informed me that the price was $500 more than the price we had discussed earlier if I wanted to do the 0% financing. We discussed that this was not noted anywhere on the website and Jen, agreed that it was not on the webpage and that it should be. Jen expressed that the website was misleading and that I was not the only one who has been deceived by the website and asked that I express my experience so that it may be passed along and changed for future awareness. I also expressed that I felt very misled. Advertising this CX-5 online at $27,465 and $27,465 only being the sale price apparently under a very specific set of circumstances that is NOT noted anywhere on the webpage is false advertising. I will be sending a copy of this document, screenshots of the Grappone Mazda webpage, and everyone’s contact information involved to the Federal Trade Commission I want to not that Jen was very nice to deal with and if she could of helped more, she would of. It was just a situation that was out of her hands. More

For months i was searching for a new car at the right price. Often times I solicited Grappone Ford Mazda for price quotes on cars. I really didn't plan on buying from there due to the distance from my ho price. Often times I solicited Grappone Ford Mazda for price quotes on cars. I really didn't plan on buying from there due to the distance from my home. But Ashley was always friendly and responsive on the phone and email. Eventually when the time was right thy offered the best price on a 2012 Mazda 3. When i showed up earlier then my appointment the salesmen where quick to respond and get the process moving. They honored the quote from Ashley and didn't try to up sell me at all. They even found me an great rate on financing so that I could leave with the car that day. Everyone was friendly and helpfull. If i have any complaints it did take a long time to get the car ready for delivery on a saturday. More

Grappone was prompt on their communication and were extremely helpful when I went to their dealership. Ruth and the manager Jeff were both courteous and very patient with us. They have good deals and a extremely helpful when I went to their dealership. Ruth and the manager Jeff were both courteous and very patient with us. They have good deals and added incentives like ski passes for customers. I highly recommend going to Grappone and given future needs would do business with them again. More

I have bought five Ford Products from four different dealerships and this was by far the best experience. The pricing was straight forward and very competitive. The dealership makes customers feel welco dealerships and this was by far the best experience. The pricing was straight forward and very competitive. The dealership makes customers feel welcome as they enjoy a comfortable atmosphere. Diana Dutcher, the sales representative likewise was the best at explaining options and going the extra mile to make my experience very special. I appreciated her exhaustive knowledge of the products and her enthusiastic drive to make the customer happy. I will definetly be back for future vehicle purchases. More