Grappone Toyota - Service Center

Appointments are easy to make and change online. Once you walk in the door you are greated promptly, price and routine service explained, nice area to wait. I have not used the shuttle service, but hear you walk in the door you are greated promptly, price and routine service explained, nice area to wait. I have not used the shuttle service, but heard it is a good option. The routine maintenance is alwasy done in less time than quoted; checkout is fast. More

Everyone was very helpful. I purchased a new RAV 4 last Nov 2009. I needed help setting up my hands-free phone. It works great now. This dealer is also dog-friendly. My little dachsund is just as welco Nov 2009. I needed help setting up my hands-free phone. It works great now. This dealer is also dog-friendly. My little dachsund is just as welcome as I am. Without this kind of assistance both personal and profesional, I would not be able to do my Toyota business at this dealership. More

The day I had my car serviced was also the day of the VIP luncheon for the employees of Grappone. I had asked if I could be squeezed in that day since my daughter is the Easter Seals Child Rep and we had bee luncheon for the employees of Grappone. I had asked if I could be squeezed in that day since my daughter is the Easter Seals Child Rep and we had been asked to appear at the luncheon that day. It just made it easier for me that I would not have to go to Concord twice in the same week. I never felt that I may have been asking a lot just as if it was "another request". Needless to say I was accomodated with my request and not only was car done when the luncheon was over I also got a ride back to the service center from Larry Haynes, President and CEO. Larry was so nice and so approachable. My family had a great time meeting staff and those have either helped with the sale/purchase of my Yaris and those that have been servicing my car since. My daughter ate a lot and actually fell asleep before the end. I love my Toyota and the dealer that I purchased it from. We chose the Grappone Auto group due to the fact that Easter Seals is a charity of choice for the Grappone Group. I would deffinitely consider another care from Grappone in the future. More

Although their maintenence service seems a bit pricey (75 for oil change and tires rotated!) I felt like I got a good deal on my inspection (32 with online appointment) and they did it super-fast! I also pu for oil change and tires rotated!) I felt like I got a good deal on my inspection (32 with online appointment) and they did it super-fast! I also purchased my car from them slightly used and feel like they did a great job and I got a good deal. More

We found the service advisor to be very pleasant and accommodating to our rather crazy schedules. We needed to have both of our Toyotas serviced, and wanted to leave a vehicle in their hands for a few d accommodating to our rather crazy schedules. We needed to have both of our Toyotas serviced, and wanted to leave a vehicle in their hands for a few days, while we were to be out of town. Additionally, we needed to have our daughter pick up the car for her use halfway through the week away. All this did not faze him at all, everything was "sure, no problem". The work on my car, a brake recall programming on the much written about Prius brake issue (I was NOT noticing any braking problems at all, just getting the work done since it was a recall), was of course, no charge, hence the price is N/A above. We have been Grappone customers for years; this is my third Prius from them, and my wife has a Camry Hybrid. They make it "easy to be green"! More

My service visit to Grappone Toyota was wonderful! This was the most professional and efficient automobile service I have ever received. The folks who drove me to and from work were cordial and profession was the most professional and efficient automobile service I have ever received. The folks who drove me to and from work were cordial and professional. I would highly recommenced Grappone Toyota to everyone who has a Toyota! More

From start to finish the personnel at this facility were very courteous and efficient! The waiting time was very reasonable, the facility was very clean and attractive. I would certainly recommend this se very courteous and efficient! The waiting time was very reasonable, the facility was very clean and attractive. I would certainly recommend this service center to others. The accounting department was also very efficient and courteous. More

From the moment I walked into the Service Area the representative greeted me and attended to my service needs. My appointment time was honored and I was out in under an hour. I enjoyed being able to representative greeted me and attended to my service needs. My appointment time was honored and I was out in under an hour. I enjoyed being able to do my email, etc. on the computers they provide in their customer waiting area. Overall, a great expereince. More

Most of the time when you have purchased a new car the "friendly dealer attitude" begins to decline. Service at some dealers is a second thought, but this is not the case with Grappone Toyota. I have yet "friendly dealer attitude" begins to decline. Service at some dealers is a second thought, but this is not the case with Grappone Toyota. I have yet to have a complaint about the service, even though it was the Sales group that brought me to this dealer to start! More

This was the most professional,courteous and efficient automobile service I have ever experienced. The drivers who brought me to work and back to the dealership were punctual, professional and personable automobile service I have ever experienced. The drivers who brought me to work and back to the dealership were punctual, professional and personable. Everyone I met seemed to love their work and took genuine pride in delivering first rate service. I highly recommend Grappone Toyota. More