Graue Inc.

Another smooth and easy buying experience! The most difficult part was choosing a color...really. Scott and Dave were friendly, pressure-free, and very accommodating. We've gotten several veh The most difficult part was choosing a color...really. Scott and Dave were friendly, pressure-free, and very accommodating. We've gotten several vehicles at Graue's over the years. Even if the vehicle isn't on their lot, they will certainly try to locate exactly what you're looking for. Jeremy's efficiency and knowledge make the paperwork go smoothly. They make the experience fun and hassle-free. More

Todd Cicci is the best salesman!! I just recently bought a car from Graue! Todd Cicci was my salesman. He was awesome! He put a lot of time in to help me find the perfect vehicle for m I just recently bought a car from Graue! Todd Cicci was my salesman. He was awesome! He put a lot of time in to help me find the perfect vehicle for my family! I have bought several cars from Todd! I will be back to purchase all my cars from him! Thanks Todd for all you did for me! More

LOOKING AND BUYING A TRUCK I WAS ( LOOKING) FOR A CREW CAB TRUCK.SO I SEARCHED THE INTERNET FOR TRUCKS WITHIN A 100 MILE RADIUS.I WAS SOON TO FIND OUT WITH THE EXCEPTION OF GRAU I WAS ( LOOKING) FOR A CREW CAB TRUCK.SO I SEARCHED THE INTERNET FOR TRUCKS WITHIN A 100 MILE RADIUS.I WAS SOON TO FIND OUT WITH THE EXCEPTION OF GRAUE THAT THE SALESMAN AT THE TWO OTHER DEALERS DON'T LIKE TO DEAL WITH PEOPLE WHO ARE JUST LOOKING.EVEN THOUGH I TOLD THE SALESMAN RIGHT UP FRONT THAT I WAS LOOKING AND HAD OTHER DEALERS I WAS GOING TO, SO GIVE ME THEIR BEST DEAL. ONE DEALER IN SPFLD. IL WHO TOLD ME TO COME IN AFTER CONTACTING THEM BY PHONE.WHEN I DID COME IN THE SALESMAN WANTED ME TO TELL HIM THAT I WAS READY TO BUY THAT DAY SO HE WOULDN'T EVEN GIVE ME A QUOTE, SO I LEFT. TO NEVER RETURN.THEN I WENT TO ANOTHER DEALER IN THE SAME CITY AS GRAUE AND HE TRIED TO GET ME SIGN A PAPER BEFORE I LEFT THAT I WAS WILLING TO BUY A TRUCK THEY HAD.WHEN I WOULDN'T SIGN HE TOLD ME TO GO AHEAD AND GOT TO GRAUE AND THEN COME BACK BECAUSE THERE WAS ANOTHER TRUCK AT ONE OF THEIR OTHER DEALERS AND HE WOULD GIVE ME THE BOTTOM LINE PRICE FOR IT AFTER HE CHECKED WITH THEM. SO I DID GO BACK AFTER GOING TO GRAUE, THEN THE SALESMAN AT THE OTHER DEALERSHIP TOLD ME THERE WAS NO ROOM FOR ANY PRICE NEGOTIATION FOR THE OTHER TRUCK ,("THAT WAS WHAT SOLD ME ON GRAUE.) SCOTT THE SALESMAN WAS NOT HIGH PRESSURED AND WAS WILLING TO GIVE ME MORE FOR MY TRADE IN AND EVEN TOOK MY FINAL OFFER.SO YES I DID BUY A TRUCK FORM GRAUE AND WOULD RECOMMEND THEM OVER ALL OTHER DEALERS THAT I VISITED AS A MATTER OF FACT I MOST LIKELY WILL NEVER GO BACK TO EITHER ONE OF THE OTHER TWO. .SCOTT AT GRAUE TREATED ME LIKE I WANTED TO BE TREATED!!!! VERN ROCHESTER IL More

amazing service department Can't express enough how great the service department is. My son was still 2 hours from home on his way back from college when he was ran off the roa Can't express enough how great the service department is. My son was still 2 hours from home on his way back from college when he was ran off the road on I 55. He called us to say the car was shaking, what should he do. My husband had outpatient surgery that morning, so he was unable to drive 2 hours to check the car out. He called the service department here to explain what happened and ask if the could see if the car was safe for our son to continue driving. They said they were very busy, and would give it a quick look, but if repairs were needed, it might have to wait until next day. They looked at car, as soon as my son got there, and then called my husband to let him know we needed 2 new rims. My husband told them we have 2 extra rims for that car. They said if I could get those to them, they would fix it, so we could get home safely the same day. The charge was WAY less than what I would have expected. All employees were very kind. I can't say enough about how great this service department is! More

Super Service Center Our car suffered an electronic failure while we were on the road 130 miles away from our home, in the afternoon 2 days before Thanksgiving. Fortunatel Our car suffered an electronic failure while we were on the road 130 miles away from our home, in the afternoon 2 days before Thanksgiving. Fortunately for us, we were only 3 miles away from this dealership at the time, and even more fortunate for us it was this dealership. We called them and spoke with Nate, a service representative there. He dispatched a tow truck and got our car into their service facility and immediately started working on it. Then, this dealership was gracious enough to have another of their staff, Don, give us a ride 30 - 40 miles to the Springfield airport which was the nearest place we could rent a car to get back home. The icing on the cake was that Nate called the next morning with the good news that our car had been repaired, and at a cost of far less than we were expecting. This incident had the potential of a major disruption in our holiday plans. Thanks to these wonderful people it turned into a minor inconvenience. We can't say enough good things about Graue Inc. More

Great Experience I purchased a used truck and Scott was very helpful through the whole experience. The truck I wanted had not been checked out yet, it had been traded I purchased a used truck and Scott was very helpful through the whole experience. The truck I wanted had not been checked out yet, it had been traded in the night before. They went over it and found a potential problem and fixed it before selling me the truck. Very enjoyable experience. More

Purchased a Vehicle I had a wonderful experience purchasing my vehicle at Graue Chevrolet with salesman, Chad Branson. He was very friendly and went out of his way to fin I had a wonderful experience purchasing my vehicle at Graue Chevrolet with salesman, Chad Branson. He was very friendly and went out of his way to find me a vehicle that I liked- color, interior, etc. and also in the price range that I was needing. He was very thorough in explaining the vehicle and all it's mechanics. I would purchase another vehicle through Chad. Graue is lucky to have him. Thanks again for everything you did in helping me find the perfect Equinox. I love it! More

EXCELLENT Dave and Scott went to great lengths to ensure that my new truck purchase was exactly what I wanted. Their personal attention to detail was excellent Dave and Scott went to great lengths to ensure that my new truck purchase was exactly what I wanted. Their personal attention to detail was excellent and I really enjoyed the buying experience. More

Great Experience! My husband and I had been looking around for vehicles and found a couple at Graue. We decided to go up after work one night and see what they had. H My husband and I had been looking around for vehicles and found a couple at Graue. We decided to go up after work one night and see what they had. He found one that was slightly over our price range, but we went inside to see if we could get assistance. I had purchased my vehicle from Scott Renfro previously and he happened to be inside and immediately recognized me (this impressed me greatly). We started chatting about what my husband was looking for and he immediately went into action looking for vehicles. We didn't have a lot of time that night, but he told us he would see if he could pull together some vehicles (even one we talked about seeing in Peoria, IL that they were going to make arrangements to transport to Lincoln). My husband and Scott talked the next day, and that night we went back to Lincoln and met with Scott again. We drove one vehicle and Scott told us he would see what he could do on the numbers for us. In the meantime, my husband found another vehicle that he wanted to see, and when he mentioned it to Scott, Scott immediately knew what vehicle, where it had come from, and that it was in amazing condition. He asked my husband if he'd like to drive it, and we decided to give it a try. He brought it around for us and it was as amazing as Scott had mentioned. We fell in love with it, and while we were test driving, Scott worked up the financing and numbers for us. By the time we got back, we were approved and the numbers worked for us. We were taken to John Radloff's office to do all the paperwork, and it was a fast and smooth transaction and we got exactly the deal we were looking for. I have never been in and out of a dealership so quickly! I cannot say enough about Scott Renfro, John Radloff, Dave Renfro, and the rest of the Graue staff. What wonderful people and what a great experience! They are so accommodating, patient, and helpful. Oh...and we love our 2005 Chevy Trailblazer! More

Top notch service and sale! Chad and the crew at Graue always treat us right. They will make it easy to not have to shop around. I always compare and they always bring the best Chad and the crew at Graue always treat us right. They will make it easy to not have to shop around. I always compare and they always bring the best price first. More