Grava Chrysler Ram Jeep Dodge

Avoid service here at all costs. We brought our Jeep in twice for different issues, being a Jeep dealership we figured they knew what they were doing. We were very wrong. 1st time We brought our Jeep in twice for different issues, being a Jeep dealership we figured they knew what they were doing. We were very wrong. 1st time we brought it in for an electrical issue. It was under warranty so we weren't concerned about cost, several weeks later they had replaced the sunroof control module ($1,300) a year later the electrical issue persists when it rains. And the sunroof leaks through the map lights. Not only did they not fix the issue they made it worse. Awesome. 2nd time, we brought it in for a rear end noise on 12/03/14 (clunking) seemed to be the rear differential or driveshaft as that is a common problem on Jeeps. Well this time it took almost 4 weeks to get it back as they kept blaming the warranty for taking long on getting back to them. I was in constant contact with the warranty because of this and they would always tell me they were waiting on the dealership to send pictures or documentation. Finally got the vehicle back and the noise was still there, much quieter but still present. Was told the gears had to settle in. OK. A year later and the rear end sounds like it is going to explode. And course perfect timing since the dealerships 1 year 12,000 mile guarantee is up. Not to mention the bill on this one was for $1,700. So do yourself a favor and take your car to a reputable dealership. I will also NEVER buy another Jeep vehicle. Lesson learned the really hard expensive way. More

Never buy a car or get service here Worst car service I've ever had all around. There was not one aspect of this experience that was good. I typically don't write reviews, but I feel pas Worst car service I've ever had all around. There was not one aspect of this experience that was good. I typically don't write reviews, but I feel passionately to write this review to help other customers learn from my hard-learned lesson. First off - wish I visited Yelp first, as Grava has nothing but negative reviews. With reviews this bad, I should have avoided them from the get go..... This was my first mistake. Here are the bad things I experienced from start to finish. 1) Calling to make an appointment. Well it took me 3 calls before I was actually able to talk to someone in person. This is over a two day period. I also left two voicemails that were never returned to their service managers. This probably should have prepared me for the rest of my experience, but I really wanted to get the recall fixed on this sub-par Jeep I now own. 2) Once I finally talked to someone, the first available appointment was 2 weeks away. I was a little frustrated with the delay, but went ahead and scheduled the appointment anyways to drop off my car a 7 AM and pick up at end of day. 3) Drop off Day: So I showed up to drop my car off, the lot was packed and looked like no was there. I eventually walked up to the lot and found 5 Grava employees socializing, but not paying attention to or acknowledging customers. I then checked in and left my car, once again I was assured that my car would be ready by the end of the day, as I was only getting an oil change and recall fix. (you don't even need an appointment for an oil change and you get it back "same day") 4) I never received a call or update, but since I was assured multiple times that my car would be completed by the end of the day I took a $25 Uber to pick up my car from work. At this point, do I even need to say that my car was just getting pulled in to get looked at? It's almost laughable that after 12 hours, they were just starting to look at my car. 5) After I gave the poor attendant a piece of my mind, I realize it probably wasn't his fault. I asked for a manager. I was told the manager went home a few hours ago and wasn't available. I asked if there was anyone else available that could assist me further and he told me no. I then asked for my keys back. When the attendant returned, I asked him to add a note to my file / invoice to have a manager call me. Of course, it's been ~ 2 weeks now and I still have yet to receive a call. Long story short. This place is terrible, please never go here and definitely DO NOT BUY A CAR FROM HERE. Take your business to someone who will appreciate you. One last thought. I received my invoice today, which reminded me to write this review. At the top it states "5 Stars" and there's a note from the Service Manager stating to please let us know if there's anything we can do to correct the issue. Well I'm sorry Joe, your management has driven this service center into the ground. And maybe it's not your fault, maybe it's your superiors, but there are a few things you can do better. The first would be firing you and hiring new management that understands the Value of a good customer base, especially in the car business. It's unfortunate that I will never return to this dealership that is so conveniently located (less than 1 mile away from my house). I would rather drive anywhere then ever give you my business again. Good luck driving your company into the ground! More