OK, let me say this first, I took my Jeep into get the thermostat replaced. I called a week out and made an appointment for Friday (Today) with Courtney; who has always been good at her job as CSR for the service department. I arrived at 0745 and the service department took my Jeep right back into the shop. 0930 comes around still no jeep, Courtney was amazing and checked up on my vehicle to give me a status and said the mechanics were working on it should be another hour. A gentleman comes into the service department at 0945 for an oil change, no appointment and was told there was a wait of 2 or 2 1/2 hours. This gentleman was unhappy with that anwser and walked over to the sales department. He talked to Peter Grava Jr., because he knows him. Peter Grava Jr. comes over to the service department and ensures his friend is taken care of by moving the mechanic that was working on my Jeep to do his oil change. Which then added more time to me and another customer that was waiting since 0745 to have her broken passenger seat fixed. When I was notified that it will be a longer wait, I walked over to confront Mr. Peter Grava Jr., about how "taking care of a friend" has pushed my vehicle to the back of the line. In which he responded, how can I make this better. I said don't push oil changes that can be done on Saturday's for friends and let people that actually spend money at Grava get their work done. He than walked over to the garage and rushed the mechanic that was now working on his oil change and my Jeep at the sametime. Due to this, my Jeep came out with antifreeze all over the front of the engine and differential. He then called his employee an xxxxxxx for letting me know the situation. This is no way to run a business, you do not put your friends over customers that actually pay. Piss poor leadership and zero customer service is what Peter Grava Jr. has! Regardless of who you are, you never treat your employees or customers the way you did. I expect to have his name throughout the Internet as a toxic boss and horrible business man. The only reason that I would ever think of going back to Grava is because of the SERVICE DEPARTMENT CUSTOMER SERVICE and not because of the way PETER GRAVA JUNIOR treats his customers.