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Grava Chrysler Ram Jeep Dodge

2.6

92 Lifetime Reviews

29 Mystic Ave, Medford, Massachusetts 02155
Call (781) 391-8950

Top Reviewed Employees

Frank Sorrento, General Sales Manager, Grava Chrysler Ram Jeep Dodge

Frank Sorrento

General Sales Manager
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rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Joe Dolci, Service Director, Grava Chrysler Ram Jeep Dodge

Joe Dolci

Service Director
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rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Michael Clarke, Finance, Grava Chrysler Ram Jeep Dodge

Michael Clarke

Finance
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Alec Firicano, Sales Consultant, Grava Chrysler Ram Jeep Dodge

Alec Firicano

Sales Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

May 11, 2017

"false advertising"

- brian

I went to test drive a specific jeep wrangler unlimited based on the price they advertised on their own website and on cargurus.com. I got there, test drove it, liked it, got to pricing and they said it was 4k over the price advertised. i said well why does the ad on cargurus and on your website say $25,880 and you are quoting 29,900? My sales guy showed both sites to the general sales manager, Frank Sorrento, and Frank said I had to qualify for commercial pricing(get my business name painted on the car,) had to be a member of USAA, and one other discount that he said he wasn't even offered on the jeep unlimited, which makes no sense since he said that was how i would get the 25880 price. He said his job was to get the most traffic thru the door so the most cars get seen and they have to put the most competitive price out there. I said ok, that makes no sense, I want to pay the price advertised, but they wouldn't do it. Frank said "here's my card, it has my cell phone on it, I can't sell this car for anything less than 27,500, and that's the best price you will get anywhere, go ahead and shop around and come back and see me." I would've purchased the car today, I get home and I check their website and the price on the website has been changed to $27,480. So I called Frank on his cell to discuss and he doesn't answer my call. I call the dealership, ask to speak with Frank, "hes busy with a customer" so I leave a message with another sales person there, ask Frank to call me back, but never heard from him. Very misleading way to price vehicles. i'm curious how many other cars they advertise are 2k lower than what they will actually sell the car for. i assume they are expecting to bait and switch you, but its false advertising to say the least.

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Employees Worked With

Frank Sorrento
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

January 25, 2017

"Engine light went on after pushing button for 4 wheel drive"

- jeffrey

I had to make a appointment for 3 days later. I waited 3 hours in their waiting room and then the service person came over and said the car was ready. He changed the oil without asking me and I refused to pay and so he took off the charge, made up another bill and charged me a labor charge for $130. for repair which I assumed was for a diagnostic charge and a fuse that blew when I used the tire inflator 3 months before. I called Chrysler and complained and they refunded me the money as the dealer refused to take off this charge. The engine light appeared again 4 hours later and I called Chrysler again to bring this car to another dealer which I did and the problem was fixed. Other dealer charged me $432. for a diagnostic charge and 2 hours labor for a new $48.00 Thermostat, outrageous. 6 Days later my seat belt warning bell and directional turning bell stopped working. Never will go back and never buy a American car again.

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Employees Worked With

Joe Dolci
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : not sure if it was above employee as there were several there.

October 14, 2016

"Worst service"

- Edgar1234

I have a 2015 dodge journey..the a/c stopped working and now only blows hot air.took it to get it serviced and the guy at the desk said the earliest was 15 days away..i have 2 kids one with asthma and the heat in the truck is unbearable..he said roll down the windows 😑. I asked for a loaner he started geting more rude and said he couldnt do anything untill 10 days later...worst service ever .

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Employees Worked With

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Photos & Amenities

  • Express Service
  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Television
  • Vending Machines
Grava Chrysler Ram Jeep Dodge, Medford, MA, 02155