Grava Chrysler Ram Jeep Dodge

Start and finish with GRAVA I live in southern NH and bought a 2014 Grand Cherokee Limited at Grava from Frank down in Massachusetts. Why? Because NH dealerships want too much I live in southern NH and bought a 2014 Grand Cherokee Limited at Grava from Frank down in Massachusetts. Why? Because NH dealerships want too much of my money. Do not waste any time checking out other dealers like I did. Grava should be the first dealer you call since it will be the only dealer you'll need to call. I wasted hours and hours of negotiating for days trying to get what I perceived to be the "best" deal and got absolutely nowhere. Frank was clever and came up with a unique way of saving a new customer (me!) big bucks. I ran it by other dealerships in my area to see if they could beat Frank's deal; not only could they not beat it, they didn't even understand how Grava was able to come up with the number I had. Thank you Frank! This was a no-brainer: GRAVA !!! More

Awful Experience- Don`t waste your valuable time here! I went to look at different Jeep vehicles last night because my fiance and I have a lease which will be up at the end of August, so we are definitely I went to look at different Jeep vehicles last night because my fiance and I have a lease which will be up at the end of August, so we are definitely buying a car before then. When we first entered this dealership we were greeted by a pleasant man who turned out to be the typical ignorant sales associate you expect form a car dealership. He showed us around the lot and I decided I wanted to test drive a commander, he took my license and said I will be right back with the car. 15-20 minutes go by and we are still standing in the humid lot with no salesman or car to be found anywhere! I go inside to look for the salesman and I find one guy sitting on the couch watching TV, the manager on the computer doing nothing, and another guy starring out the window at who knows what. I asked where the man was helping us went and he was inside another vehicle with a DIFFERENT customer showing him the in`s and out`s of a car that he was picking up. Nobody apologized to me and quite honestly they laughed in my face when they saw I was so upset being left stranded in the lot for 15 minutes with no help and no license. I was so upset and tried to let my frustration out on the manager which is typically the person that would handle this type of concern and his response was "dont spaz at me" and not one apology. He was looking at me like I had 8 heads and couldn't seem to grasp the concept of what had actually happened. Not sure how they get away talking to customers like that. I am not sure what kind of customer service training they have but I am guessing NONE. I am in customer service and I am taught to let an upset customer vent until they are done and then come back with a pleasant response and solution. They were degrading, rude, and didn't seem to take their jobs serious. I will be contacting corporate regarding this issue and I can say I am definitely turned off from the Jeep brand as a whole and you can be sure Grava is on my bad list. I am getting married, purchasing a home, and a car (not here) all within a month and time is EXTREMELY limited for me so if you value your time at all don`t bother going here! More

collision center did an excellent job James was very helpful, efficient and friendly. Repair was excellent and fast, price was ok. The car was even cleaned inside and outside, great servic James was very helpful, efficient and friendly. Repair was excellent and fast, price was ok. The car was even cleaned inside and outside, great service. More

Very helpful and friendly attitude When I entered Grava I was a little bit nervous when purchasing my new Jeep but Al made me feel very comfortable with his knowledge and friendliness, When I entered Grava I was a little bit nervous when purchasing my new Jeep but Al made me feel very comfortable with his knowledge and friendliness, even had a few good laughs! Good Job Al! More

Very pleasant experience! I wasn't sure I wanted a Jeep so I only went in for a test drive. The salesman spent hours with me testing several different models. I was up fron I wasn't sure I wanted a Jeep so I only went in for a test drive. The salesman spent hours with me testing several different models. I was up front about not planning to make a purchase today and that didn't stop him from being polite and attentive the whole time. There was absolutely no pressure to buy at all which really put me at ease. I wasn't hounded by follow up calls or emails in the few weeks after my test drive either which was refreshing as I was getting annoyed by all the calls from other dealerships I'd been to. When I called to inform him I'd purchased a different model vehicle he was very pleasant and thanked me for my time and wished me luck with my new vehicle. If I ever decide to get a Jeep, Ram, Chrysler, or Dodge I will definitely go back here! More

My first experience with Grava Chrysler was with the body shop. They did a wonderful job replacing my left rear door and repairig my left rear quarter panel. They were very helpful in filing an insurance cla shop. They did a wonderful job replacing my left rear door and repairig my left rear quarter panel. They were very helpful in filing an insurance claim and getting the appraisal done. I was particularly impressed with James Murdock who has awesome customer service skills and who is committed to leaving his customers with a smile. I recommend the body shop very highly. I have since had the service department replace the front end on my 300 C. They too were courteous and helpful. More

Ron in the body shop was great. Although communication was lacking. I was never given an estimate of how long the repairs would take, and I had to call to find out when my car would be ready. The gentlem was lacking. I was never given an estimate of how long the repairs would take, and I had to call to find out when my car would be ready. The gentleman at the service desk when I picked up my car (on a Saturday) was pleasant at first. But he seemed frustrated and inconvenienced by a customer calling to ask for an appraisal. Also, when I asked for a copy of the appraisal, I was told he could not get it for me, and that it was a separate "entity" that handles that. Whatever, not a big deal, just a little inconvenient for the customer. When I got in my car to drive it home, I found some dirty rags and an empty roll of tape in the backseat. Once again, not a big problem, but after they took the time to wash and vacuum my car, you would think they would clean out their own trash. In addition, the rubber brake pedal cover had been removed for some reason, and left in my center console. Not sure why that was necessary since the repairs were to my bumper/tailgate. Overall, decent service, I would have liked at least a phone call to tell me how long it would be, but this was being paid for by my insurance so maybe they don't care as much when the money is guaranteed. And as for the trash in my car, I have come to expect this from dealership service departments after having this happen to me the past three times I brought my car in for service. More

I have had a great experience with the sales department at Grava for my last 2 jeeps. BUT the service section can care less. I brought in my 2013 Jeep wrangler yesterday for an oil change ONLY. It was runn at Grava for my last 2 jeeps. BUT the service section can care less. I brought in my 2013 Jeep wrangler yesterday for an oil change ONLY. It was running perfectly. It did not start the following morning. Grava said it is a coincidence. I don't think so..Regardless, My 2007 Jeep had a steering problem that was never fixed by GRAVA and I was told was a steering damper problem to escape huge(class action) warranty issues that would have cost Jeep huge money. Check out the "Death Wobble with 2007 Jeep Wranglers..Sales guys are great, I don't think they know how bad the service is. I am not one who hides behind "annonymous".. My name is James English. I have had a Jeep Wrangler since 1987. More

I am closing in on 70 yrs. old and have purchased many vehicles in my time. Tom Quinn and Mike Clarke made the purchase of my Jeep Grand Cherokee a pleasure. Their knowledge, honesty, respect and sense of vehicles in my time. Tom Quinn and Mike Clarke made the purchase of my Jeep Grand Cherokee a pleasure. Their knowledge, honesty, respect and sense of humor made my decision easy. Grava is heads up the best dealer I have ever dealt with and I cant thank them enough. My Best to You All. More

I don't think the page is large enough to fit all the wonderful things I experienced at Grava Chrysler Jeep! I was shopping for a new Jeep for my daughter and had a lousy experience at another dealer w wonderful things I experienced at Grava Chrysler Jeep! I was shopping for a new Jeep for my daughter and had a lousy experience at another dealer which happened to be very close to my home so I got in the car and drove 1 hour to Grava after speaking with Mark on the phone. These people know what they are doing! They had a jeep I liked very much for my daughter and they gave me amazing pricing and had the entire process done in no time at all and I picked the car up the very next day. I actually can't wait till I'm in the market for another vehicle and Grava will be the only call I make. Thank you Mark & Frank for the fantastic service and my daughter loves her new Jeep Wrangler! More