After setting up a first service on a newly purchased Grand Cherokee [ from Grava} I was told it would take 45 minutes to do this 3000 mile service.
After two hours, I was told every 20 monutes or so for the next hour and a half that it would be another 5 min. The Tech "was on his way" etc. After over two hours they could not find my car, yet continued to lie to me. Finally I found it 50 feet from where i left it. I left. Later I called to ask if the oilo had been changed,and was told,it was. I then went to a mechanic. The oil was never changed. They lied AGAIN. These people are a disaster of lies. Stay away.