Gravity Autos Atlanta

Under no circumstances would I do business with Gravity Autos again. The errors in my transaction cost me time, money, and patience -- and were met with poor communication, a lack of accountability, and re Autos again. The errors in my transaction cost me time, money, and patience -- and were met with poor communication, a lack of accountability, and repeated attempts to shift blame. Though very polite when all is well, any problems immediately revealed arrogance, lack of accountability, and an absence of integrity. If you choose to do business with these people, get everything in writing and do not take anybody at their word. The good: my salesman, Ricky, was excellent -- professional, responsive, and helpful. Because I was buying remotely, he helped arrange a third-party inspection on my behalf. Great attitude, great guy. That's where the pleasant part ended. I specifically requested that my car be delivered on a certain date and by open trailer. I was told it would ship "as soon as it came out of detailing," which was supposedly happening as we spoke. The car arrived a day late and by closed trailer, and I had to pay roughly $500-$600 out of pocket to release it. I wasn't going to stiff the delivery crew who had just driven overnight from Atlanta to Chicago. When I raised the issue, their finance manager, Igor Abramov, denied even the possibility of any error on his part and -- rather absurdly -- told me that he must be right because he has a "photographic memory." Eventually, he offered a partial reimbursement, which I accepted, but it never arrived. At that point, I refused to deal with anyone by phone since I could not count on their word. Subsequently, any written communication I sent was ignored completely. Things did not improve once I inspected the car. Despite being told it was detailed, it arrived filthy -- covered in sap, pollen, and dirt. The interior was just as bad: an empty water bottle, used vape cartridges, sticky residue, and dirty floor mats. The car also had aftermarket window tints that were never disclosed. The car required a full interior and exterior detail at my expense. Whether through poor quality control or intentional misrepresentation, this vehicle was never detailed. When I brought this up with the finance manager, he offered a weak apology and claimed he had fired the detailer. I have no reason to believe that happened, nor would I want it to -- the dealership allowed the car to ship in that condition, and they alone were responsible. The dealership also collected sales tax and registration fees at the time of sale but failed to remit them promptly, resulting in penalties and late fees from the State of Illinois that I had to pay out of pocket. My lender later notified me that they had not received the title. It eventually arrived, but only after a significant delay. Again, I notified them in writing and never heard back. Keep in mind, this is all well documented. In all, their negligence cost me somewhere around $2,000, maybe more -- not counting the wasted day off, detailing costs, or tint removal. Gravity Autos had multiple opportunities to take ownership of their mistakes and correct them. Instead, they denied, deferred, and disengaged. WARNING: If they are able to leave a response on this site, no doubt they will respond to this review as they have elsewhere. Don't be fooled by the friendly or "helpful" tone in Gravity Autos' responses to reviews -- it's just damage control. After briefly reaching out when I complained, they went silent again. I have no reason to believe they intend to take responsibility or correct anything. Grievances are met with polite words at first and then quietly ignored, hoping you'll just give up. From what I can tell, if you have no problems, you'll get a nice car at a competitive price. But if anything goes wrong, expect to be ignored or blamed for their failure to conduct business responsibly. More

Really good customer services, Mike and Rahul are really professional and helpful with all my process with my new Lexus. Thanks guys again. professional and helpful with all my process with my new Lexus. Thanks guys again. More

This is a deceitful group of thieves. Doc, Armando, and Igor specifically can't be trusted. Be prepared to be lied to and taken advantage of, again and again. There is a lot of talk at Doc, Armando, and Igor specifically can't be trusted. Be prepared to be lied to and taken advantage of, again and again. There is a lot of talk at this dealership, with zero integrity and character to back it up. I urge you to take your business elsewhere. This has been a disaster of an experience. I will never buy from them again, and I would never refer someone to these jokers. More

Got a good deal, but they definitely made some mistakes in their listings and what they told me in their listings and what they told me More

Great experience working with Jerry Means. No pressure and was very professional. Would recommend highly No pressure and was very professional. Would recommend highly More

Personally, I have had a great experience here with some of the most nice and professional team! The Gravity Autos does have a great collection for all ranges of luxury cars. Special thanks to Hudson, Igor, of the most nice and professional team! The Gravity Autos does have a great collection for all ranges of luxury cars. Special thanks to Hudson, Igor, Ruhul, and others, who showed great knowledge and provided a good deal for me. Plus helped me as a new driver, through all the insurance and warranty processes which saved me a lot of time. (for a long-term consider those are very important and sure that's gonna cost a little extra but very fair) Good dealer with good conditions, definitely gonna be one of my solid long-term dealer in the future:) More

Michael was very easy to work with! Any question I had about the car he answered or went out his way to get the answer I needed. Great positive spirit and very professional! He even did Any question I had about the car he answered or went out his way to get the answer I needed. Great positive spirit and very professional! He even did his best to ensure I got the car I wanted for the price I was willing to pay. More

Buyer beware! Some sort of game is played here. Couldn't deal with just one person, had to speak with 3 different people. 2 of which claim to be the 'head' of th Some sort of game is played here. Couldn't deal with just one person, had to speak with 3 different people. 2 of which claim to be the 'head' of the group. Politically divided dealerships that don't work with each other. Broke my heart on a car I loved. Ended up buying the same car, different color, at the Maserati dealership a few blocks down the road, and feel like I dodged a bullet. Be very very cautious if you are looking at a car here. More

I can't believe I got to speak with & do buisness with actual normal & genuine people. This was my first time dealing with Gravity Autos & Doc Allan, Arnoldo & Ben are the best of the best. Friendly, time actual normal & genuine people. This was my first time dealing with Gravity Autos & Doc Allan, Arnoldo & Ben are the best of the best. Friendly, timely, honest, extremely knowledgeable in their profession. They spoke very clearly & was happy to answer any questions I had. More