Two weeks ago my car was totaled by a deer. I was browsing autos online and came across an auto that sounded like a good replacement for my totaled car. I emailed and Shane answered quickly. I called talked with Shane and he explained about the availability of the auto, so, I told him I would be in that day or early the next. I had to work out a couple things on the financing and the insurance payoff. I came in he was accommodating, never pushy, being sales for 45yrs it was pleasant to be treated as a prospective customer rather than a payday. He went way above and beyond, even let my car not daughter sit in and even star up a couple of her dream cars. She was thrilled. The whole staff that I felt with was very cordial and professional and easy to work with, but Shane was great. You are extremely lucky to have him representing the Gravity Auto brand. He is a great asset to your organization. A truly great experience from the first moment my wife and I came in to see and test drive the SL550 I bought.