Gravity Autos Jacksonville

Good friendly atmosphere. The staff seem to have confidence in there products and offered a great warranty of 5 years unlimited mileage. If the warranty pans out where all of The staff seem to have confidence in there products and offered a great warranty of 5 years unlimited mileage. If the warranty pans out where all of my repairs are free for that time I will be a customer for life. More

terrible follow through- lost the deal because they couldn't get paperwork to me and had no urgency to respond to requests. couldn't get paperwork to me and had no urgency to respond to requests. More

Excellent service The salesman was polite and let us test drive the car without a heavy sales pitch. He let the car sell itself. drive the car without a heavy sales pitch. He let the car sell itself. More

Jazymn was always so helpful with my questions. Made the process super easy for me Made the process super easy for me More

Mr. Jake was very helpful and very professional. They honored their words to have the vehicles ready. honored their words to have the vehicles ready. More

Did not get the car that I applied for, but was able to get a car that I’ve always wanted. Thank You Gravity Autos, you came through when no one else would 🙏🏽 get a car that I’ve always wanted. Thank You Gravity Autos, you came through when no one else would 🙏🏽 More

Lorenzo Clayton very knowledge worked well with this customer Everyone was friendly gave me a better experience and I live in Atlanta ! customer Everyone was friendly gave me a better experience and I live in Atlanta ! More

March 14th, 2026 I signed paperwork to purchase a car from Gravity Auto that was sold told to me that it was in like new condition. Twelve days later the car was finally delivered to Panama City with me from Gravity Auto that was sold told to me that it was in like new condition. Twelve days later the car was finally delivered to Panama City with me calling repeatedly asking why the vehicle had not been delivered in the three days I was promised. The car was delivered with scratches, missing paint, a major oil leak and major antifreeze leak it is not drive able. Gravity Auto committed auto fraud, I have emails and text stating the car had no defects such as scratches, dings, missing paint of mechanical issues. I contracted Gravity as soon as I seen the damages within an hour of the car being taken off the delivery truck. I have continued to be lied to from the general manager, manager and employees. I was told by an employee that in March the entire staff was fired and a new staff was hired. Apparently the 2021 BMW convertible I purchased was never serviced by the Gravity Auto. I have been trying to get resolution from Gravity but without success. I did contact TD Finance the bank where the car is financed through and filed a contact. I spoke to the general manage on March 2nd, apparently there is no urgently for Gravity to resolve the issue of auto fraud. Gravity completely lied about the condition of the car because I purchased the car site unseen with trusting the Gravity to be honest and transparent about the condition of the car. I have endless text and emails backing my claim. Today is day 21 and no resolution from Gravity other than purchasing a replacement car from them where Gravity is forcing me to pay a $2,000.00 paint protection add on fee in which I asked to be removed and no. A $1,500 vehicle service fee which should not be over $799.00. Inoperable vehicle dealership fee was $1,149.00 so Gravity Autos picks and chooses what to charge customers, unfair business practices. PLUS Gravity plans to keep my original $2,575.00 down payment on the inoperable vehicle. I literally have had no car to drive for 21 days now and the GM Sebastian yells at me and won’t let me talk if I am lucky enough to be able to speak with him otherwise I have to leave a voicemail that never gets returned. If only I would of read more of the reviews posted on Google. Gravity Auto put 9 hard hits on my credit score after one hard hit I asked them to stop and they did not. Lowing my credit score over 60 points. I am actively seeking an attorney to sue Gravity Autos for may damages and the monies Gravity has taken from me. Update - Gravity Autos Jacksonville has stolen my $2,575.00 down payment on the car sold to me inoperable. Charged me a dealership fee that does match the returned vehicle plus forced me to pay for a APS Limited Warranty on the vehicle that I repeatedly stated that I did not want or need. A dealership fee of $1,499, normal fee should be no more than $799 and the ASP paint protection fee of $1,149.00 I was forced to pay. I was told the paint protection fee could not be removed because it was already on the car. The GM Sebastian is extremely unprofessional and rude to customers. Basically Gravity aka Fortuna Nova INC has stolen my down payment and charged or raised fees to met the higher sell price on a car listed at two websites with a price difference of $2,000. More

March 14th, 2026 I signed paperwork to purchase a car from Gravity Auto that was sold told to me that it was in like new condition. Twelve days later the car was finally delivered to Panama City with me from Gravity Auto that was sold told to me that it was in like new condition. Twelve days later the car was finally delivered to Panama City with me calling repeatedly asking why the vehicle had not been delivered in the three days I was promised. The car was delivered with scratches, missing paint, a major oil leak and major antifreeze leak it is not drive able. Gravity Auto committed auto fraud, I have emails and text stating the car had no defects such as scratches, dings, missing paint of mechanical issues. I contracted Gravity as soon as I seen the damages within an hour of the car being taken off the delivery truck. I have continued to be lied to from the general manager, manager and employees. I was told by an employee that in March the entire staff was fired and a new staff was hired. Apparently the 2021 BMW convertible I purchased was never serviced by the Gravity Auto. I have been trying to get resolution from Gravity but without success. I did contact TD Finance the bank where the car is financed through and filed a contact. I spoke to the general manage on March 2nd, apparently there is no urgently for Gravity to resolve the issue of auto fraud. Gravity completely lied about the condition of the car because I purchased the car site unseen with trusting the Gravity to be honest and transparent about the condition of the car. I have endless text and emails backing my claim. Today is day 21 and no resolution from Gravity other than purchasing a replacement car from them where Gravity is forcing me to pay a $2,000.00 paint protection add on fee in which I asked to be removed and no. A $1,500 vehicle service fee which should not be over $799.00. Inoperable vehicle dealership fee was $1,149.00 so Gravity Autos picks and chooses what to charge customers, unfair business practices. PLUS Gravity plans to keep my original $2,575.00 down payment on the inoperable vehicle. I literally have had no car to drive for 21 days now and the GM Sebastian yells at me and won’t let me talk if I am lucky enough to be able to speak with him otherwise I have to leave a voicemail that never gets returned. If only I would of read more of the reviews posted on Google. Gravity Auto put 9 hard hits on my credit score after one hard hit I asked them to stop and they did not. Lowing my credit score over 60 points. I am actively seeking an attorney to sue Gravity Autos for may damages and the monies Gravity has taken from me. Update - Gravity Autos Jacksonville has stolen my $2,575.00 down payment on the car sold to me inoperable. Charged me a dealership fee that does match the returned vehicle plus forced me to pay for a APS Limited Warranty on the vehicle that I repeatedly stated that I did not want or need. A dealership fee of $1,499, normal fee should be no more than $799 and the ASP paint protection fee of $1,149.00 I was forced to pay. I was told the paint protection fee could not be removed because it was already on the car. The GM Sebastian is extremely unprofessional and rude to customers. Basically Gravity aka Fortuna Nova INC has stolen my down payment and charged or raised fees to met the higher sell price on a car listed at two websites with a price difference of $2,000. More

Great company to work with The company made it more affordable with me for the car affordable with me for the car More