Gravity Autos Jacksonville

The salesman was very kind and not pushy at all. The finance department worked hard to accommodate us and they absolutely did with grace. We had a great and memorable experience and will be back soo The finance department worked hard to accommodate us and they absolutely did with grace. We had a great and memorable experience and will be back soon to purchase another vehicle after my other car lease ends. 5 out 5 stars! ?? More

Contacted this dealer as I was interested in a car they had in stock. First the sales person seemed responsive but as the process went along his customer service became very poor. First he told me he would had in stock. First the sales person seemed responsive but as the process went along his customer service became very poor. First he told me he would get me figures for my Trade and then told me that the reason why he didn’t was because they were putting in store clients before anyone else. So I waited and still got no response then finally he said he’d get back to me the following morning and never did. I then tried contacting him for an entire day and there was NO response from him. The following morning I contacted him again only to find out the car o was interested in was sold the day before. This salesperson never bothered to contact me for days . I was very disappointed as during our conversation he even took a credit application from me. This is just poor customer service . This was the second time in a row that I received poor customer service from Gravity as I had tried to negotiate on another vehicle from one of their sister stores in another location and also had a bad experience there. I will NEVER buy a vehicle from this company as I should of looked at all the BAD reviews before even attempting to deal with them. Don’t buy from this dealer as all they do is lead you on and lie to you in the process. More

Smooth transaction and a clean great vehicle. Did not take all day either which is always appreciated Did not take all day either which is always appreciated More

I had an amazing experience with Stedman the sells man and Ron the manager at Gravity Auto. They both had excellent customer service. I came in wih nothing and left with a car with a 0 down payment and cr and Ron the manager at Gravity Auto. They both had excellent customer service. I came in wih nothing and left with a car with a 0 down payment and credit of a new tag with also bad credit they was able to still make it happen to where I left with a smile on my face. I will definitely recommend this car dealership to anyone. They was straight forward and if you got the time they gone make sure you leave with something, as long as you can be committed to your ownership of the car. Great people, and nothing but good vibes. More

Dealer ship was pretty smooth no complaint the guy that works there name Donovan Soulja needs a raise💯 works there name Donovan Soulja needs a raise💯 More

Good work will reprimand other people Great dealership, the people were great. I would recommend anyone to buy a car from there. the people were great. I would recommend anyone to buy a car from there. More

They canceled my down payment because the manager wanted more money even though i was already paying what they quoted more money even though i was already paying what they quoted More

I'm a first time buyer and she didn't help the process I was in the for 4 days straight was in the for 4 days straight More

Very helpful and was able to get me a vehicle He was friendly with great customer service friendly with great customer service More

Great experience all around, great customer skills and really showed great service skills in getting the deal done for me really showed great service skills in getting the deal done for me More