Gravity Autos Jacksonville

Very easy to work with and very customer friendly. Tai and management addressed all my concerns and were very customer focused. Tai and management addressed all my concerns and were very customer focused. More

Appreciated the no-haggle approach, it made the whole thing simple. Great Experience will come again. thing simple. Great Experience will come again. More

Appreciated the no-haggle approach, it made the whole thing simple. Great Experience will come again. thing simple. Great Experience will come again. More

Searching for a Tesla online can be a very stressful experience. Between misleading descriptions on some online car-shopping apps, confusing advertisements, and the uncertainty of buying a vehicle from experience. Between misleading descriptions on some online car-shopping apps, confusing advertisements, and the uncertainty of buying a vehicle from hundreds of miles away, I approached the process with a lot of caution. Fortunately, I had the pleasure of working with Kash Patel at Gravity Autos in Jacksonville, and he made the entire experience a great one. One of my biggest concerns was placing a non-refundable deposit on a car I had never seen in person. Since my best friend John lives in the Jacksonville area, Kash agreed to meet with him and spend considerable time going over the Tesla in detail. Together, they checked the car carefully and verified the features that were particularly important to me, including the Tesla hardware and Autopilot/Autosteer capabilities. Kash never made me feel rushed and was willing to take the time necessary to make me comfortable buying a car from several hundred miles away. Once I decided to purchase the car, I paid the deposit and booked a flight from Birmingham, Alabama, to Jacksonville to see the Tesla myself and complete the deal. Kash personally met me at the Jacksonville airport—in the middle of a local rainstorm—and drove me back to the dealership. Once we met in person, we immediately hit it off. He was funny, witty, personable, and genuinely enjoyable to spend time with. Kash walked me through every part of the purchase process and then even drove me to a local branch of my bank, where I had wired the purchase funds, so I could obtain the cashier’s check for the dealership. I was apparently so excited about finally getting my Tesla that afterward I left to have dinner with John and completely forgot that my luggage was still sitting at the dealership! When I realized what I had done, Kash actually volunteered to bring my luggage to me. I couldn’t bring myself to make him do that, but the offer says a lot about the kind of service he provided. Buying a car long-distance requires a certain amount of trust, and Kash went out of his way throughout the process to earn mine. Thanks to Kash and the entire team at Gravity Autos Jacksonville for making what could have been a stressful experience into a fantastic one. And a special kudos to my best friend John for being my local eyes and ears early in the process! Five stars from me. More

Kash was awesome, he sent me a video of the car right after I indicated that I was interested and he was really communicative the whole way. I bought the car remotely and had it shipped so good communica after I indicated that I was interested and he was really communicative the whole way. I bought the car remotely and had it shipped so good communication was really important. More

The worst car buying experience I have ever had…. and I paid cash! From beginning to end nothing positive to say. Everyone we dealt with was totally unprofessional. Something seems off with this place and I paid cash! From beginning to end nothing positive to say. Everyone we dealt with was totally unprofessional. Something seems off with this place almost shady or crooked. It took 2 1/2 months to receive our title, registration and license plate! Would not recommend anyone buying from them no matter the price. More

Very responsive just had a problem getting my license plate but I sent an extended temporary tag still waiting for my package Terri got back to me within the hour plate but I sent an extended temporary tag still waiting for my package Terri got back to me within the hour More

Nick was awesome and Financing, but everything else has been a disaster. The car is all scratched up and cracking. The windshield and batteries is failing. It stinks like someone smoking crack inside of it been a disaster. The car is all scratched up and cracking. The windshield and batteries is failing. It stinks like someone smoking crack inside of it. More

March 14th, 2026 I signed paperwork to purchase a car from Gravity Auto that was sold told to me that it was in like new condition. Twelve days later the car was finally delivered to Panama City with me from Gravity Auto that was sold told to me that it was in like new condition. Twelve days later the car was finally delivered to Panama City with me calling repeatedly asking why the vehicle had not been delivered in the three days I was promised. The car was delivered with scratches, missing paint, a major oil leak and major antifreeze leak it is not drive able. Gravity Auto committed auto fraud, I have emails and text stating the car had no defects such as scratches, dings, missing paint of mechanical issues. I contracted Gravity as soon as I seen the damages within an hour of the car being taken off the delivery truck. I have continued to be lied to from the general manager, manager and employees. I was told by an employee that in March the entire staff was fired and a new staff was hired. Apparently the 2021 BMW convertible I purchased was never serviced by the Gravity Auto. I have been trying to get resolution from Gravity but without success. I did contact TD Finance the bank where the car is financed through and filed a contact. I spoke to the general manage on March 2nd, apparently there is no urgently for Gravity to resolve the issue of auto fraud. Gravity completely lied about the condition of the car because I purchased the car site unseen with trusting the Gravity to be honest and transparent about the condition of the car. I have endless text and emails backing my claim. Today is day 21 and no resolution from Gravity other than purchasing a replacement car from them where Gravity is forcing me to pay a $2,000.00 paint protection add on fee in which I asked to be removed and no. A $1,500 vehicle service fee which should not be over $799.00. Inoperable vehicle dealership fee was $1,149.00 so Gravity Autos picks and chooses what to charge customers, unfair business practices. PLUS Gravity plans to keep my original $2,575.00 down payment on the inoperable vehicle. I literally have had no car to drive for 21 days now and the GM Sebastian yells at me and won’t let me talk if I am lucky enough to be able to speak with him otherwise I have to leave a voicemail that never gets returned. If only I would of read more of the reviews posted on Google. Gravity Auto put 9 hard hits on my credit score after one hard hit I asked them to stop and they did not. Lowing my credit score over 60 points. I am actively seeking an attorney to sue Gravity Autos for may damages and the monies Gravity has taken from me. Update - Gravity Autos Jacksonville has stolen my $2,575.00 down payment on the car sold to me inoperable. Charged me a dealership fee that does match the returned vehicle plus forced me to pay for a APS Limited Warranty on the vehicle that I repeatedly stated that I did not want or need. A dealership fee of $1,499, normal fee should be no more than $799 and the ASP paint protection fee of $1,149.00 I was forced to pay. I was told the paint protection fee could not be removed because it was already on the car. The GM Sebastian is extremely unprofessional and rude to customers. Basically Gravity aka Fortuna Nova INC has stolen my down payment and charged or raised fees to met the higher sell price on a car listed at two websites with a price difference of $2,000. scott.caskey2 responded publicly on 5/15/26 6:24 PM Still waiting for a refund of my $2,500.00 down payment. A refund for the paint protection I was forced to pay for and the difference in cost of your dealership fee between two different cars. EDIT RESPONSE scott.caskey2 responded publicly on 5/01/26 1:00 PM You cannot keep my $2,500.00 down payment on the inoperable vehicle. The $2,500.00 needed to be credited to the replacement vehicle I now have. Sebastian Alexander told me that I would not receive a refund due to receiving a good price on the car that turned out to have two major oil leaks and a major antifreeze leak. I was charged $1,195.00 for a ASP paint protection plan that I repeatedly told Sebasti More

EXTREMELY DISAPPOINTED WITH THE CUSTOMER SERVICE AND LACK OF COMMUNICATION! The customer service at this dealership seriously needs improvement. The communication—or lack thereof—is completely unacceptabl OF COMMUNICATION! The customer service at this dealership seriously needs improvement. The communication—or lack thereof—is completely unacceptable, especially when dealing with a customer such as myself who has already purchased a vehicle from this establishment and is waiting for repairs to be completed. It has been almost an entire month, and I STILL do not have the vehicle I purchased and paid $8,500 CASH for on 8/20/26! That is absolutely ridiculous. I understand that repairs can sometimes take time, but there is no excuse for the lack of communication and failure to keep the customer properly informed. If there are delays, customers should not have to constantly call and wonder what is happening with a vehicle they have already paid for. I should not have to chase down employees for updates or repeatedly ask when I can expect to receive my vehicle. When someone pays $8,500 CASH, the expectation is that the dealership will demonstrate professionalism, urgency, transparency, and basic customer service. Unfortunately, that has NOT been my experience. This entire situation has been extremely frustrating and disappointing. The vehicle was purchased nearly a month ago, yet I am still waiting for it. The dealership needs to seriously address its customer service and communication practices because customers deserve MUCH better than this. More