Gravity Autos Jacksonville

Took 3 cars to find the right one for me. With patience they worked to get me the deal I needed. Price, interest, payments. With patience they worked to get me the deal I needed. Price, interest, payments. More

DO NOT PURCHASE A VEHICLE FROM THIS PLACE - March 14th, 2026 I signed paperwork to purchase a car from Gravity Auto that was sold told to me that it was in like new condition. Twelve days later the car was 2026 I signed paperwork to purchase a car from Gravity Auto that was sold told to me that it was in like new condition. Twelve days later the car was finally delivered to Panama City with me calling repeatedly asking why the vehicle had not been delivered in the three days I was promised. The car was delivered with scratches, missing paint, a major oil leak and major antifreeze leak it is not drive able. Gravity Auto committed auto fraud, I have emails and text stating the car had no defects such as scratches, dings, missing paint of mechanical issues. I contracted Gravity as soon as I seen the damages within an hour of the car being taken off the delivery truck. I have continued to be lied to from the general manager, manager and employees. I was told by an employee that in March the entire staff was fired and a new staff was hired. Apparently the 2021 BMW convertible I purchased was never serviced by the Gravity Auto. I have been trying to get resolution from Gravity but without success. I did contact TD Finance the bank where the car is financed through and filed a contact. I spoke to the general manage on March 2nd, apparently there is no urgently for Gravity to resolve the issue of auto fraud. Gravity completely lied about the condition of the car because I purchased the car site unseen with trusting the Gravity to be honest and transparent about the condition of the car. I have endless text and emails backing my claim. Today is day 21 and no resolution from Gravity other than purchasing a replacement car from them where Gravity is forcing me to pay a $2,000.00 paint protection add on fee in which I asked to be removed and no. A $1,500 vehicle service fee which should not be over $799.00 PLUS Gravity plans to keep my original $2,575.00 down payment on the inoperable vehicle. I literally have had no car to drive for 21 days now and the GM Sebastian yells at me and won’t let me talk if I am lucky enough to be able to speak with him otherwise I have to leave a voicemail that never gets returned. If only I would of read more of the reviews posted on Google. Gravity Auto put 9 hard hits on my credit score after one hard hit I asked them to stop and they did not. Lowing my credit score over 60 points. More

Easy to work with very professional Always stayed in contact. Always had updates. Delivery was very easy. contact. Always had updates. Delivery was very easy. More

Pretty bad dealership, shipped my car to the wrong address. Aldi, Henry and Sebastian aren’t good salespeople. Sold me a car that did not pass inspection. Forced me to have to spend 1k+ on a rental ca address. Aldi, Henry and Sebastian aren’t good salespeople. Sold me a car that did not pass inspection. Forced me to have to spend 1k+ on a rental car because they didn’t ship my car right. Do not buy from them. More

Welcoming atmosphere great salespeople Hey very convenient very clean and knowledgeable staff. They're very patient and kind and honest. convenient very clean and knowledgeable staff. They're very patient and kind and honest. More

He was very helpful and understanding. They will make sure your good and you leave in a vehicle They will make sure your good and you leave in a vehicle More

The best I ever dealt with Never felt so important as a customer I would recommend to anyone customer I would recommend to anyone More

Good experience and eager to help its customers Great experience. My sales lady was very helpful. They were patient and answered all of my concerns. experience. My sales lady was very helpful. They were patient and answered all of my concerns. More

Sub par all around. I drove 5+hours to be hustled into a lemon...the mngr called and all of a sudden the price was on a nose dive after I left, no surprise. I had to alm I drove 5+hours to be hustled into a lemon...the mngr called and all of a sudden the price was on a nose dive after I left, no surprise. I had to almost beg not to buy a lemon to get my deposit refunded correctly. Just not what i expected when you know someone is traveling out of state to make a cash purchase...Thanks for trying but I'll stick with the Gravity Autos in my local area, always timely service, knowledgeable staff, and top quality vehicles. Not all locations are ran the same More

I enjoyed the salesman Don. But please watch out for the detailing area if your vehicle isn’t new. My husband drove my car home from the dealership and didn’t pay attention to d But please watch out for the detailing area if your vehicle isn’t new. My husband drove my car home from the dealership and didn’t pay attention to detail. Inside my vehicle was drawn crayon/lipstick smashed in the seat. The shade clip was broken and the tire had been plugged. None of this prevalent upon the test drives. Not was it there before going to the detail area. I was xxxxxx when I got home after profiling with my vehicle. More