Gravity Autos Jacksonville

I purchased from out of state so maybe that's why my experience wasn't the best. Everytime I talked to someone new with the same question I got different answers. Unprofessionalism, nonchalantness, and experience wasn't the best. Everytime I talked to someone new with the same question I got different answers. Unprofessionalism, nonchalantness, and not keeping me update with the status of my car was my biggest problem. I still have not received my car I just hope that it's in mint condition like they said it is More

I was quoted 15k over asking price on vehicle. Worked out a deal with manager, then ignored for 4 days when asking when vehicle would be delivered. Worked out a deal with manager, then ignored for 4 days when asking when vehicle would be delivered. More

Honestly, for an exotic dealership. This has gotta be one of the worst dealerships that I have ever seen or experienced. 24k for a Challenger that these people didn't even have ready t This has gotta be one of the worst dealerships that I have ever seen or experienced. 24k for a Challenger that these people didn't even have ready to sell. Some of the inside looked absolutely disgusting. It was a sale late at night but I was told to bring it back in for it to get "cleaned" they must have a blind man running the show because the car still looked like trash after being "detailed". And that's not even talking about the fact that they failed to provide the financing company. Basically half of the information that I had already filled out on forms, me and my cosigner had to deal directly with the financing company to provide all the necessary information that the dealership failed to provide.. like seriously how do you forget to send a drivers license on a auto loan? More

Purchased online but asked lots of questions to each Mgr and made my mind up by that. But when delivered (late) found I was lied too. Not cleaned OR serviced. I guess these xxxxxxxx are keeping alive the no and made my mind up by that. But when delivered (late) found I was lied too. Not cleaned OR serviced. I guess these xxxxxxxx are keeping alive the notion that used car dealers are CHEATERS! More

Great experience. The team at Gravity worked with me to get me into the car that fit my budget and needs. I could not have been more pleased. The team at Gravity worked with me to get me into the car that fit my budget and needs. I could not have been more pleased. More

Excellent dealership. Honest, straight to the point, no nonsense! Very thorough, took time to answer and questions or concerns. Honest, straight to the point, no nonsense! Very thorough, took time to answer and questions or concerns. More

Gravity has very nice vehicles with low mileage to choose from. Ron, Tabi, and Aldi were very helpful with taking care of our needs. from. Ron, Tabi, and Aldi were very helpful with taking care of our needs. More

The salesman was very kind and not pushy at all. The finance department worked hard to accommodate us and they absolutely did with grace. We had a great and memorable experience and will be back soo The finance department worked hard to accommodate us and they absolutely did with grace. We had a great and memorable experience and will be back soon to purchase another vehicle after my other car lease ends. 5 out 5 stars! ?? More

Smooth transaction and a clean great vehicle. Did not take all day either which is always appreciated Did not take all day either which is always appreciated More

Contacted this dealer as I was interested in a car they had in stock. First the sales person seemed responsive but as the process went along his customer service became very poor. First he told me he would had in stock. First the sales person seemed responsive but as the process went along his customer service became very poor. First he told me he would get me figures for my Trade and then told me that the reason why he didn’t was because they were putting in store clients before anyone else. So I waited and still got no response then finally he said he’d get back to me the following morning and never did. I then tried contacting him for an entire day and there was NO response from him. The following morning I contacted him again only to find out the car o was interested in was sold the day before. This salesperson never bothered to contact me for days . I was very disappointed as during our conversation he even took a credit application from me. This is just poor customer service . This was the second time in a row that I received poor customer service from Gravity as I had tried to negotiate on another vehicle from one of their sister stores in another location and also had a bad experience there. I will NEVER buy a vehicle from this company as I should of looked at all the BAD reviews before even attempting to deal with them. Don’t buy from this dealer as all they do is lead you on and lie to you in the process. More