Gravity Autos Roswell

6 weeks ago, I purchased TWO - not one - but TWO vehicles from Gravity Roswell. We traded my wife's vehicle in for her to get a nicer one, and we bought my teenage daughter's first vehicle. The allure of t from Gravity Roswell. We traded my wife's vehicle in for her to get a nicer one, and we bought my teenage daughter's first vehicle. The allure of this dealer is that they have some nice inventory, and desirable units for sure. The staff were extremely nice, and the initial transaction went fairly smoothly, as it should have when there is a willing customer, with good credit, who didn't haggle over every little thing. All I asked is - treat me fair and do what you say your're supposed to do as the selling dealer. That's where everything goes south with this dealer. Once you've signed the docs, and take delivery of your purchase, the dealership falls short in doing what they are supposed to do. It took over FIVE weeks for Gravity to pay off our trade!! When I called and inquired, I was told by Vicky in the office TWICE, that she was going to do it that day. She did not, so I was essentially paying for 3 cars now instead of 2. Also, on my daughter's car, they've never bothered to file for the tag and title. Today is SIX WEEKS, and the paperwork hasn't even been started to file for our tag. So the temporary tag is expired, and we can no longer drive the vehicle we've purchased. I've spoken multiple times with our salesperson, Yaz, the office person, Vicky, and now the GM. Yaz and Vicky, as nice as they've seemed, have lied to me about how this is going to get resolved. The GM stated he'd get to the bottom of it and call me back in an hour. Still waiting on that call. There are PLENTY of dealers that can sell you a nice car. Do yourself a favor and find one who will take care of you after the sale. BUYER BEWARE. More

Very Professional and Great Customer Service Gravity Autos, Awesome Job! Please with my recent purchase (Audio A5), Thanks. Autos, Awesome Job! Please with my recent purchase (Audio A5), Thanks. More

Tony was wonderful. He is a very personable and warming individual. Nothing but high marks for the team there at Gravity. Thank you so much! He is a very personable and warming individual. Nothing but high marks for the team there at Gravity. Thank you so much! More

When I got there, mirror was off of the Lexus RX350 that I was there to get. All these lights were lit on the dash board. I had been in communication with Six, who was very nice, but it was never mentioned. I was there to get. All these lights were lit on the dash board. I had been in communication with Six, who was very nice, but it was never mentioned. I drove hours to see the car. It would have been nice to know in advance. They said the mirror was the reason all of the lights were on the dash. I did my own research and still have not been able to confirm that was the case. I walked in with a price in.mind in comparison to others but after all of the additional fees, I learned what I was offered wasn’t close to fair. It was presented as though it was a top deal, but it was far from it. I ended up buying a certified pre-owned 2021 with more features, only 13k miles and a lifetime power train warranty from a Toyota dealership, and paid close to what they would have offered. While he was right that every dealership has the same fees, it was very misleading at how much those fees vary and how much they were increased At Gravity. Do yourself a favor, look at the yelp reviews on this one, read the horror stories and do your own comparison. More

Love my new car. It was shipped to Colorado without problems. After resolving some confusion at the bank I got the title and the registration went smoothly. It was shipped to Colorado without problems. After resolving some confusion at the bank I got the title and the registration went smoothly. More

Yaz, the sales representative is very knowledgeable and respectful. He was able to get me a good deal on my trade in and was able to get me a lower finance rate. He knows about cars. I will be back for my respectful. He was able to get me a good deal on my trade in and was able to get me a lower finance rate. He knows about cars. I will be back for my next car. More

I recently bought a car and work with Moe and Tori on this deal. After starting our deal on Tuesday 1/9/24 and we finished the deal on 1/11/24 by them receiving my payment and a deposit, I am now a week this deal. After starting our deal on Tuesday 1/9/24 and we finished the deal on 1/11/24 by them receiving my payment and a deposit, I am now a week later and still have not received my vehicle. They have promised a delivery to my house and have yet to follow through. Terrible experience with transport. Also, the car had a nonworking part that they were going to fix and its still not fixed. More

I recently bought a car from Gravity Auto, and my experience was fantastic! Having purchased my previous car there, I can confidently say it's the go-to place. Hani handled the trade-in seamlessly, Y experience was fantastic! Having purchased my previous car there, I can confidently say it's the go-to place. Hani handled the trade-in seamlessly, Yaz provided detailed information and an excellent test drive, while Kash, the finance manager, offered valuable insights on Gap insurance and extended warranty at a great price. Their customer-centric approach made me feel valued. I highly recommend giving Gravity Auto a try for your car needs! More

Salesman never delivered what was promised and he never answered or returned my calls. I was sent to his “voicemail “ over 20 times and it just rang or hung up. He had no integrity answered or returned my calls. I was sent to his “voicemail “ over 20 times and it just rang or hung up. He had no integrity More

Marco offered me a fair trade in value for my new car. There were several moving parts with cars needing to be shipped both ways and Marco was very knowledgeable and responsive along the way. As a first t There were several moving parts with cars needing to be shipped both ways and Marco was very knowledgeable and responsive along the way. As a first time car buyer I felt comfortable through the whole process with Gravity Autos. More