Gravity Autos Roswell

Exceptional Experience & Love My 2021 GLB 250 from Gravity Autos Roswell! My wife recently purchased a 2021 Mercedes-Benz GLB 250 from Gravity Autos Roswell a few weeks ago, and she couldn't be hap Gravity Autos Roswell! My wife recently purchased a 2021 Mercedes-Benz GLB 250 from Gravity Autos Roswell a few weeks ago, and she couldn't be happier with both the vehicle and the overall buying experience. From the moment we stepped onto the lot, the team at Gravity Autos Roswell was incredibly welcoming and professional. My salesperson, Marco was truly outstanding. Thanks Marco and Team!!! More

Do NOT buy from this dealership. Shady sales tactics (lies and false promises), lengthy process to title and pay off existing trade-in loans, lack of responsiveness once the car is Shady sales tactics (lies and false promises), lengthy process to title and pay off existing trade-in loans, lack of responsiveness once the car is purchased, and their Corporate team offers zero support or action to address issues that will cost you money. AVOID AVOID AVOID More

WARNING! WARNING! I’d highly suggest checking the Better Business Bureau of Georgia before proceeding forward with this dealership and ANY promises made by WARNING! I’d highly suggest checking the Better Business Bureau of Georgia before proceeding forward with this dealership and ANY promises made by the salesperson and Finance Manager are documented and signed by both parties. I purchased my BMW on 4/28/2025 and had a trade-in. Sam, my salesperson, was a delight to work with and the one star for my review is solely because of him. After Sam, this is where things unravel. First, communication between their Finance Manager, Title Department and Accounting Manager are extremely poor. I have numerous texts over the past three weeks seeking statuses on trade-in payoff, title registration and state application for titling my car. I’ve sent three emails to their Finance Manager to sign a vehicle registration form (that I had to fill in…not him) since May 11th and nothing. Their Finance Manager is Ricardo. Also, if you have a trade-in, it’ll take Gravity at least 30 days to pay it off, thus expect to make another loan payment even when you don’t have the vehicle in your possession. I’m still waiting on the reimbursement check for my loan payment…no response or status. They were sitting on my title for the BMW for two weeks waiting on my insurance but never called me for it. I had to reach out to THEM to find out the title wasn’t being processed. Now, I’m out nearly $700 for the loan payment, no title, no signed MO registration form and I have to title my BMW within 30 days of purchase or I pay penalties. And lastly, my temp tag will be expiring in the next two weeks. So, just know that I’ve never, EVER dealt with a dealership this unorganized, takes this long to address key documents and payouts that impact the buyer, and the severe lack of communication. By far, worst car-buying experience I've ever dealt with. More

Absolutely awful experience. These people tricked me into buying a vehicle and then when I wanted to register the vehicle they withheld the title, just to mess with me. I guess t These people tricked me into buying a vehicle and then when I wanted to register the vehicle they withheld the title, just to mess with me. I guess they thought it was funny. It's weird to be a professional dealership and play mind games like that. More

I purchased a vehicle from them on January 8, 2025. They delivered the vehicle to me in Louisiana, on January 16,2025 with a Georgia Temporary tag that expired February 22, 2025. And as of today, March They delivered the vehicle to me in Louisiana, on January 16,2025 with a Georgia Temporary tag that expired February 22, 2025. And as of today, March 18, 2025, they have not perfected the lien, nor given me a way to register the vehicle in my state so I can get a license plate. The title clerk told me they never received a title on the.vehicle for them to be able to register the vehicle to me. And they won't return my calls More

I purchased an escalade for my wife 4 months ago from this dealership in cash. As of today, I still do not have the cars title. The entire process has been extremely frustrating. From 3 delivery cance this dealership in cash. As of today, I still do not have the cars title. The entire process has been extremely frustrating. From 3 delivery cancelations (which each time I had to follow up on) of the car, the delivery driver coming to my home at 2am on a Friday, two temporary tags expiring, sending the prior title to the previous owner (and initially lied to about that), being told my prior tag had been transferred to the new car and was able to finally replace the temp tag (a lie), to find out 2 months after that it was never transferred when I received a new license plate with a $750 bill (my wife was driving our kids with a non registered plate). After all that, we take "our" car to get a few recalls complete and they go through an extension list of maintance items that were never preformed at the 30k mark, which we were told had fully been done. We have requested the report of those, but Gravity auto says they cannot provide any documents for maintance done by them. This will be an additional $1500 in needed service that we were told was done! I have never once received a follow up call on any of the issues/concerns over the 4 month fiasco, despite being told countless times that I would. Most recently I have spoke with Tony (manager) who has stated this would be addressed immediately. I would be hearing directly from the GM (Danny) that day, which was 4 days ago. I have never left a negative review about a company, but this is the place this dealership has put me. I even called back yesterday to tell them a negative review would be coming if I didn't hear from a manager, which they promised I most certainly would, but as prior promises never came true. More

I bought a car April 29. I’m still trying to get it up and running to this day. I just fixed the tire cracked rim that they try to hide by gluing together they were fixed wha I’m still trying to get it up and running to this day. I just fixed the tire cracked rim that they try to hide by gluing together they were fixed what prevent the car running which is the instrument cluster that had a parasite and the gas tank that had to be replaced because the car would not receive gas. I had to get a rental car for 32 days, I didn’t want to get a rental car but I had no choice. They told me that if I did get the rental they would pay for it. I am still waiting Car April 29. It is now August 8 and they refused to give me one dollar for all the money I spent trying to get this car up and running , do not buy a car from them remotely. I repeat do not buy a car from them online they put the cars to be purchased online that doesn’t run well so if it’s online that means it’s something is wrong with it. I bought a BMW 2019 the car runs like a 2009. More

I got a good deal on a decent car but bought it remotely. My transaction took place on 6/28/24. I was told after the sale it might take up to 30 days for them to pay off my car. I checked with my lender and My transaction took place on 6/28/24. I was told after the sale it might take up to 30 days for them to pay off my car. I checked with my lender and they funded my loan in 1 week. I am 100% certain of this because the same bank also is my business credit facility. I am aware my trade in was sold immediately. It is now 7/18 and I had to pay another month on a vehicle I dont own anymore not to impair my credit. Plus my new car loan started the day the vehicle was mine. This explanation now doesnt add up and its so frustrating when I get no response. this is a back-office responsbility not a sales persons & quite honestly my review is being kind. More

Found a vehicle and made a deposit. After getting the papers it showed that numbers have been artificially inflated and protection plans (which were per separate contract optional and v After getting the papers it showed that numbers have been artificially inflated and protection plans (which were per separate contract optional and voluntary) were added. After asking to adjust the papers the salesman come off RUDE, SHORT, BLAMED ME AS THE CUSTOMER for the fact that he has to make money somehow. Long story short: cancelled the deal and got my deposit back. There are vehicles on almost every corner and treating customers like that with an „aggressive sales tactic“ is no fun for the sales man when the customer is not a push over BE AWARE!!!!! More