I found a BMW I was in the market for for sale at Gravity. Pictures were very nice, price was decent. Communication went like this:
1) Click the “talk to the dealership live chat” window. I just wanted to know the out the door price, and which optional packages came on this vehicle. Live chat said “I can’t tell you that, give me your information and I’ll have sales call you”. Fine..
2) Someone calls me mid morning, I ask the same questions (Leah was the gal’s name). “I can’t tell you that, give me your information and I’ll talk to my manager and call you back.” I don’t get a call back.
3) I call back again 6 hours later and get the same woman. “I got the information, I just forgot who had called me. .....what was the information again??” I tell her... again... and that I’m coming in to see the vehicle “Let me put you on hold. I have to ask my manager.” ?!?!?!?!?! I FINALLY get an answer.
4) Show up at dealership. After sitting by myself at a desk for 15 minutes, the manager comes over and says “This vehicle isn’t ready. You can look at it if you want to, but you can’t drive it.” I look at the vehicle, and it’s beyond filthy, inside and out. They informed me the seats have to be replaced because they’re all covered in mold. Which was true, they were all covered in mold.
I asked first why they would let me make the drive out if the car wasn’t ready, and why they’d use 30 pictures for this car’s sale page if none of them were actually from the car. The manager told me “nobody you spoke with was from sales”, and that “the pictures weren’t stock photos, they were all from the car”.
If that’s true, then a previously spotless, clean vehicle with 0 mold and dealership plastic on the floors got ruined while it was on their showroom floor.
Absolutely shady business practice, and appalling communication. Take your business somewhere else.
Dealership was clean and staff was friendly.