Gray-Daniels Nissan Brandon

This dealership is a RIP OFF. If you are in the market for a new/used vehicle make this dealership your last option. I purchased a vehicle on 6/17 started experiencing problems wi If you are in the market for a new/used vehicle make this dealership your last option. I purchased a vehicle on 6/17 started experiencing problems with the roof leaking. After reaching out to my salesperson(Big E) to discuss this issue he heard me out the first two calls, after that everyone in the dealership began to ignore my calls. They would re-route me to voicemails or state they could not transfer me to the sales floor without given an explanation. It’s as if they were purposely keeping information from me and they all learned my name and the issue with my vehicle and red flagged me. I eventually received a call to have my vehicle brought in on 6/30 to be serviced for the leaking roof, a service that was suppose to take only 4 hours and it’s 7/3 and I do not have my vehicle nor a loaner. I’m left finding rides to commute and no one from the dealership has reached out to me to discuss if my vehicle can be repaired or traded-off. The best thing about this dealership is how well they are trained in greeting and ensuring you purchase a vehicle, but they suck at communicating and resolving problems with their vehicles, once sold any problems you experience is yours or they tack on a hefty price for repairs. Stay as far away from this dealership as possible and especially away from they’re SALESPERSON BIG E. I later found out that he(BIG E) sold me a vehicle prior to completing the vigorous inspection that they’re vehicles are to pass before being sold. More

Mr K. Was very nice in showing means vehicle that was in my price range. He text some pictures of it. Was very nice in showing means vehicle that was in my price range. He text some pictures of it. More

I had the best car buying experience ever! Debra Brittenum, aka "MS.D" took the time to find the exact care I was looking for. She did not pressure me to settle for anything less than what Debra Brittenum, aka "MS.D" took the time to find the exact care I was looking for. She did not pressure me to settle for anything less than what I was looking for. Jacques, the financial manager was wonderful. He helped me with the insurance company when they were stallin on send me my payment for the care that they determined was totaled. I would recommend MS. D and this dealership to anyone looking to purchase a car. They are GREAT!!! More

Jacques and other financial manager marc took my trade in and the new car gave me car without any documentations was told I will.get equity check and did not I was told I would get car back after proof of in and the new car gave me car without any documentations was told I will.get equity check and did not I was told I would get car back after proof of income or a signed contract proof was shown they repoossed my new car and wouldn't give me my trade in back said it was legally theirs mind u I was still responsible for my trade in I got new car in March they repossess it the end of April now I have no car. if I could give no stars I would unprofessional and shows no compassion. More

We searched for day looking for the perfect car & found soon an we pulled into Brandon Nissan Mr. Sam met up out & got us in an out within a 2 hour time frame he was a great an professional person loved hi soon an we pulled into Brandon Nissan Mr. Sam met up out & got us in an out within a 2 hour time frame he was a great an professional person loved him chose him when searching for the right vehicle More

The worst! Call you and confirm an appointment only to have you show up for your appointment to be told they need to order the part! Why would you not order the part BEFORE they confirmed appointment. My have you show up for your appointment to be told they need to order the part! Why would you not order the part BEFORE they confirmed appointment. My time is valuable as well! More

I bought my Altima from Gray Daniels and have my oil change done there as well. Brought it in and they wanted $100 just to do an oil change and tire rotation. $40 just to rotate the tires!!! Come on p change done there as well. Brought it in and they wanted $100 just to do an oil change and tire rotation. $40 just to rotate the tires!!! Come on people!!!! My best friend has hers done at the dealership and pays $59.99 for a oil change and tire rotation in Louisiana!!!! I won’t be coming back!!!!! More

I was lied to 4 times about my car’s transmission. Strongly suggest someone else! Strongly suggest someone else! More

I arrived at 6:15 AM for a scheduled 7 AM appointment. The Nissan service department did not have the proper tools to release the spare tire from under my Nissan Armada. I was forced to buy tools for the The Nissan service department did not have the proper tools to release the spare tire from under my Nissan Armada. I was forced to buy tools for the dealership so be prepared to bring your tools with you. It took almost two hours to replace one tire. The service manager and general manager chastised me as if I was a child because I posted a “negative” review on social media while waiting in the lobby. More

Debra Brittenum, was the most down to earth, friendliest, sincere person. Not only is she compassionate about her profession, she is caring and did everything, she could to get me, into my now new 2021 "K sincere person. Not only is she compassionate about her profession, she is caring and did everything, she could to get me, into my now new 2021 "KICKS". Thank you for your professionalism, but most of, thank you for your "friendship" and care". I am Blessed, to have met you today. More