Gray-Daniels Nissan Brandon - Service Center

Took my 3 month new 2024 for routine oil change and tire rotation. After 3 hours they ask if I wanted to upgrade to add 2 additives, I said sure. 2 more hours later I finally got my car. On the ride home I rotation. After 3 hours they ask if I wanted to upgrade to add 2 additives, I said sure. 2 more hours later I finally got my car. On the ride home I started hearing a rattling noise somewhere in the dash whic was never there before. The next day I heard it again. I called the service department and spoke to Gary. His tone was rude and unyielding as he rattles off all that could be wrong and that if it was not a balance problem I would be charged a service fee. I have left a VM for the supervisor and called her back 2. NO ANSWER. This is day 3 I am taking my car to Walmart. They were much more professional and polite and fix the problem. That will be my first and last time doing any business with that Nissan dealership!! More

The worst! Call you and confirm an appointment only to have you show up for your appointment to be told they need to order the part! Why would you not order the part BEFORE they confirmed appointment. My have you show up for your appointment to be told they need to order the part! Why would you not order the part BEFORE they confirmed appointment. My time is valuable as well! More

I was lied to 4 times about my car’s transmission. Strongly suggest someone else! Strongly suggest someone else! More

Service Advisors are a joke. I am not blaming any 1 person, because my experience has been bad every time. I absolutely cringe when I have to go to GD Nissan Brandon, for ANY TYPE I am not blaming any 1 person, because my experience has been bad every time. I absolutely cringe when I have to go to GD Nissan Brandon, for ANY TYPE OF PREPAID MAINTENANCE or covered service. My maintenance agreement and VSC cost me upwards of $5600 extra to purchase. I have went in 3 times for prepaid maintenance and they never do the full maintenance plan that we are supposed to be following. If I have a claim, they do not know what is and isn't covered. I know more from reading my manuals than they do about what I have already paid for.. It is truly exhausting. I bought this extra crap so that as a single woman I would not have to worried about having a reliable car. I was misinformed, when they say " Go with the dealership maintenance. They are trained to know your vehicle". I do not care what the advisors opinion is about whether it needs replacing. If my manual says it does, than I have already paid for it to be replaced. Just Do It! I am not doubting that the technicians are doing what they are told to do, but the advisors cut corners, even something as small as a filter. I am so disappointed. I bought a brand new Altima, and I am responsible for maintenance or my warranty is void. What a joke. I guess I am going to write down everything I need done every time I go in, so the advisors know that I am not going to be taken advantage of. I have even tried to tell them 2/3 of the times that something was supposed to be done, but they say I am mistaken. Seriously? I can read. Pretty good at it actually. It is very disheartening to know that people in your own community will take advantage of a woman....I believe that they do it to everybody, though. More

Thank You for Making A Difference In the Lives of Others Customer Service is so rare now days but when someone goes above and beyond and make your problems their problems, you have to say Thank You, because Customer Service is so rare now days but when someone goes above and beyond and make your problems their problems, you have to say Thank You, because people really don't care anymore. Service Person Brittney Speed and the Service Manager Jeff Katz took my problem and made it their problem, and for that alone they will have me as a customer for life. Being a single parent normally taken advantage of, especially regarding car repairs, it is hard to trust people. Surprisingly, Mr. Jeff called me numerous times, reassuring me, giving me feedback of what my extended warranty. Basically, Jeff and Brittney went above their work duties. I would definitely recommend the Grey Daniel Nissan Brandon, MS location for services and sales. Jeff and Brittney thanks again for taking care of me, because at the end of the day, this was my problem that you took care of. Grey Daniel Nissan puts customer service first. Thanks Pamela Thomas. More

Neeko Smith was horrible to us Neeko Smith does not know the meaning of customer service and should not have any kind of encounter with a customer. He should not have any encounters Neeko Smith does not know the meaning of customer service and should not have any kind of encounter with a customer. He should not have any encounters with another human being. He is a disgrace. More