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Gray-Daniels Nissan Brandon - Service Center

Brandon, MS

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168 Reviews of Gray-Daniels Nissan Brandon - Service Center

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July 19, 2025

Came in for a tire rotation and oil change. After 2 hrs of waiting I went to ask how much longer. The service technician was out at the desk talking and I was told oh yes your car is ready. Wh More

by DEBOZONE52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure what his name was
Jul 21, 2025 -

Gray-Daniels Nissan Brandon responded

Thank you for the review and feedback. I will get with our service staff and make sure they are communicating with our guest. If you have any questions, please reach out to us. I do apologize for the longer wait than normal.

July 18, 2025

The guy that helped me was good. However, it took 1 1/2 hours for an oil change. That is too long. If you want to keep your customer base, you may want to shore that up. Most pla More

by allenwestbrook
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Murphree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn’t meet K. Jones
Jul 18, 2025 -

Gray-Daniels Nissan Brandon responded

Hello Mr. Westbrook, I do apologize for the longer wait time than normal. Normally we are getting guest in and out either before or within the hour mark. Thank you for the feedback and I hope we are back on schedule of oil change time at your next visit. Again, I do apologize for that wait time. If you have any questions, feel free to reach out to us.

July 18, 2025

Service department employees were knowledgeable, professional and worked with the client in a timely manner. I would definitely recommend Gray Daniels Nissan Service Department. Hats off to Gary Wil More

by dianne.usry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Wilson
Jul 21, 2025 -

Gray-Daniels Nissan Brandon responded

Hello Mr. Ursy, thank you so much for the great review and the kind words about our service department and Gary. We look forward to seeing you on your next visit. If you have any questions, feel free to reach out to us.

July 17, 2025

Professional Service very friendly on time easy to make an appointment drop off service is great More

by DEPPLE1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Murphree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve and Chris in Service department
Jul 17, 2025 -

Gray-Daniels Nissan Brandon responded

Thank you so much for the five-star review and the kind words about our service department. We look forward to seeing you on your next visit. Feel free to give us a call if you have any questions. Thank you again!

July 16, 2025

They were very nice and very fast. My appointment was easy to make and they were ready for me when I arrived More

by arkayess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Murphree
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Gray-Daniels Nissan Brandon responded

Thank you so much for the great review and the feedback. We look forward to seeing you on your next visit. If you have any questions, feel free to reach out to us.

July 13, 2025

Thank you for such timely work done on my recall and doing an oil change. Great work More

by cookiekersh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Murphree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Gray-Daniels Nissan Brandon responded

Thank you so much for the great review and feedback about our service department. We look forward to seeing you on your new visit. If you have any questions, feel free to give us a call.

July 12, 2025

Great service with detailed report plus my car interior is covered during maintenance to keep it clean. More

by MARY H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Smith
Jul 14, 2025 -

Gray-Daniels Nissan Brandon responded

Hello Ms. Mary, thank you so much for the five-star review and the great feedback about our service department. We look forward to seeing you on your next visit with us. Feel free to reach out to us if you have any questions.

July 11, 2025

Great service and pleasant atmosphere. Personnel were courteous and helpful. Will continue to use this business More

by annad9021
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Murphree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : “Ms.
Jul 11, 2025 -

Gray-Daniels Nissan Brandon responded

Thank you so much for the five-star review and the kind words about our service department. We look forward to seeing you on your next visit. If you have any questions, feel free to reach out to us. Have a wonderful weekend.

July 11, 2025

Poor communications. I was suppose to get an estimate on Tuesday afternoon, the day took my truck in for service. Did not hear back until Monday. July 4 was on Thurday, a More

by gafws2
Recommend Dealer
Yes
Jul 11, 2025 -

Gray-Daniels Nissan Brandon responded

Sorry about the miss communication and thank you for your feedback. I will take note and get with our service advisors. Feel free to reach out to us if you have any questions. Have a great weekend.

July 11, 2025

I enjoyed the speedy service and the nice person that help me through the process. More

by kennedysylvia50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Murphree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Gray-Daniels Nissan Brandon responded

Hello Ms. Kennedy, thank you so much for the five-star review and the kind words about our service department and team. We look forward to seeing you on your next visit. If you have any questions, please give us a call. Have a great weekend.

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