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Gray-Daniels Nissan North
Jackson, MS
122 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 26 service reviews
April 01, 2026
The dealer was nice and explained to me everything with my vehicle. My time there was short and timely. He was professional and courteous. my vehicle. My time there was short and timely. He was professional and courteous. More
by tammyhudson2
Employees Worked With
Charles, Chris Greer
March 04, 2026
I had a great experience at Gray Daniels Nissan North for my recent service visit! Dale Porter was my service advisor, and he did an outstanding job. He was professional, friendly, and made sure I underst my recent service visit! Dale Porter was my service advisor, and he did an outstanding job. He was professional, friendly, and made sure I understood everything that was being done to my vehicle. He kept me updated throughout the process and made the whole experience smooth and stress-free. The team also did a great job on my oil change — everything was handled quickly and efficiently. I truly appreciate the excellent customer service and attention to detail. I’ll definitely be back for future service needs! More
by destinashai
Employees Worked With
Dale Porter
February 11, 2026
I can’t say enough good things about the service department at Gray Daniels Nissan North. They’re quick, efficient, and always so friendly. I never feel like just another customer—they genuinely tak department at Gray Daniels Nissan North. They’re quick, efficient, and always so friendly. I never feel like just another customer—they genuinely take great care of me every single visit! More
by Barb
Employees Worked With
Nathalie
April 20, 2022
I thought I had a great car when I bought my car but turns out I got a lemon. When time to get my car serviced it’s a big headache I been trying to get my car serviced since March 2022 and it’s now Apri turns out I got a lemon. When time to get my car serviced it’s a big headache I been trying to get my car serviced since March 2022 and it’s now April 2022 going into May. The staff was rude and told me to take my car to another dealership because they are a Nissan dealership and not a dodge dealership. I have been trying for the longest to reach a manager. At this point I’ve came to my last straw and moving forward with legal action. More
by Dhamilton343
Employees Worked With
Chase
December 10, 2020
I came to get an oil change and wasn’t greeted at all. I had to get out car, go inside which is outside the normal I always get my car maintenance done here (also where I purchased car from). I go inside I had to get out car, go inside which is outside the normal I always get my car maintenance done here (also where I purchased car from). I go inside I had to speak first bc I wasn’t greeted by Chelsea nor her collages. I NEVER received a call that my car was ready for pickup. I went the next morning to check on car after not receiving a call nor answer when I called to check. I pickup first thing that morning and have to wait 8-10 minutes to be checked out by Chelsea bc she wasn’t in her work station. I asked her why was I contacted after requested services were finished.. she CLAIM she called but I had no missed calls nor voice mail. After checking out I asked where is car, she pointed ok 1st row outside door. Of course, it wasn’t I had to get him from the nice older gentleman he will the only person there who was nice, polite and helpful. Again, this is where I come get my car maintenance and has never had an experience like this until last Thursday and Friday. More
by Stylishcouture30
Employees Worked With
Chelsea
September 24, 2019
Disappointing Service, Even Afterwards Made an appointment for car to be serviced only to not leave until two hours later. And that was half an hour after they actually began service on my Made an appointment for car to be serviced only to not leave until two hours later. And that was half an hour after they actually began service on my car because I went to ask about the status after an hour and a half. No updates received in all that time despite being given an hour completion estimate (I only went in for an oil change and rotation). And despite sharing my concerns with the service manager it’s three days later and I have yet to receive an apology or anything despite sharing my complaint. Will never go here again despite being a loyal customer to their service center since I purchased my car years ago. Not that it seems anyone cares anyway based on the lack of genuine concern I’ve received. More
by demigreen78
Employees Worked With
Service Advisor, Service Manager
May 22, 2018
2017 rogue strut sound Working to resolve an issue. Claire in customer service was great and helped where she can. Although my issue is not fixed, the service center is work Working to resolve an issue. Claire in customer service was great and helped where she can. Although my issue is not fixed, the service center is working to find solutions. More
by Ridger
Employees Worked With
Clair in service
March 23, 2018
They cheated us I have a Nissan Juke. The drain tubes cracked and let water get into the inside of my car. All the carpet and seat was soaked. Took it to Gray Dani I have a Nissan Juke. The drain tubes cracked and let water get into the inside of my car. All the carpet and seat was soaked. Took it to Gray Daniels to have the carpet changed out and they were to clean back seat. We had to pay up front for carpet before they would order it $904.00. Service gave insurance adjuster an estimate of the cost for everything. Our deductible is 500 so they were gonna owe us money back. Dale in service was well aware of this. When my car was finally ready. I’m told I got to pay another 500 and let me know my car would not be released to me until it was paid. So I had to pay it. They also have a huge communication problem. I left Dale in service several messages to call me back. Never returned any. My car was ready on Wednesday but he had not done paperwork. At 4 pm still had not done paperwork. So I told him I would be there Thursday morning. At 930 am Thursday morning he still had not done paperwork. I told him I was gonna head that way shortly. It is 2 hr drive. I get there at 12:10 pm. He still had not done paperwork. I had to sit and wait another 2 hrs. I did xx my carpet before leaving to make sure it looked ok. Forgot about the back seat. When I got home me and my husband was looking I found a huge spot on the top of the back of seat. Looks like grease another brown spot on front of seat. I do not believe they cleaned the seat at all. My husband went back and talked to Eddie Gray the next day. He refunded 300 dollars. Long way from the 900 we should be getting back. They will never get my business again. Let me clearfiy that I was dealing with service department this whole time. Sheryl Haley More
by Sheryl Juke
Employees Worked With
Dale in service
