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Grayson BMW - Service Center

Knoxville, TN

4.9
581 Reviews

581 Reviews of Grayson BMW - Service Center

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June 19, 2025

I had been bringing my car to Justin for years and always felt like he genuinely had my back. He’s honest, approachable, and has a way of making even stressful car repairs feel manageable. I recently said go More

by Leisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
June 19, 2025

Matthrw was courteous, efficient and kept me informed. He explained services being performed. The car was cleaned and all service paper mats removed. More

by Ncubed199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
June 17, 2025

It’s the best dealership I ever dealt with the service is great the people is awesome More

by GaryAlexander57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Mull
June 14, 2025

Very good, great, excellent, exceptional, outstanding and 10 more words that mean nearly the same thing More

by Jpjones2949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
June 10, 2025

Great professional service from Justin. We felt like he cared about what was important to us. More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
June 09, 2025

Justin is my go to go guy for all of my service needs. He is very responsive and does everything he can to help. More

by bretth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
June 07, 2025

Excellent service. Very courteous and efficient. Took care of warranty items with no charge. Dylan was great to work with. More

by roverejim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
June 02, 2025

Excellent service provider and knowledgeable staff. The work was performed correctly and in an adequate time frame.The waiting area is pleasantly and usefully appointed. I appreciate the complimentary More

by mcmahansheilaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
June 02, 2025

Excellent customer service Justin Pickel exceeds every expectation when I bring my M4 in for service More

by feederdriver3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickel
May 31, 2025

Trent was super nice and helpful, and the seats were comfortable. Overall it was a decent experience. More

by Crazy lady 420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
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