This dealership has lost its way. I have been a 20-year Grayson customer and have bought or leased numerous cars from them so I walked into the dealership a fan ... but I will never go back. The problems I have had are too numerous to mention, but chiefly:
They have automated the customer process to the point where nobody knows what is going on at this dealership. I received emails from four different people -- all automated. The sales person who committed to meet me was on vacation that day. He never knew the emails ere being sent, apparently.
They sent me an offer to lease a car but it was a bait and switch. The specific car I had agreed to through an email exchange was not the car they leased to me.
It was not revealed until the final line on the final piece of paperwork that I was leasing a demo model with more than 3,000 miles, not a new car. This had never even been discussed with me.
They never delivered on one promise on time. Nothing was finished, nothing was delivered when they promised, causing me much wasted time.
They mis-placed paperwork on multiple occasions, including a copy of my license, which they lost.
To top off the multiple mistakes and insults (too many to mention here), the sales manager finally told me he had been on vacation when I was offered the deal on the car. He was unhappy with the offer and said he would be Ok if I just walked away from the deal. Certainly the rudest and most clueless comment I have ever heard from a dealership in my life.
After I complained about the litany of problems I experienced. I never heard one word of apology from anybody at BMW. Several employees lamented to me privately about the many problems with the dealership and the poor management, acknowledging that I was not the first customer to have issues in recent months.
Stay away from this dealership