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Grayson BMW - Service Center

Knoxville, TN

4.9
639 Reviews

639 Reviews of Grayson BMW - Service Center

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September 05, 2025

Great service on an oil change. I was in and out fairly quickly and car came out clean and ready to go. More

by bishbash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
September 04, 2025

Always a great experience at Grayson. Matt is a wonderful service rep, explains the procedures well and very efficiently. More

by susan.timisela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
September 01, 2025

Kind, thorough, focused and contentious. Matt and the Greyson team do a fantastic job keeping me up and running with all my cars. More

by daveekern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
August 31, 2025

Justin is always responsive and does a great job of taking care of me. Thanks More

by Poconnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickell
August 30, 2025

Grayson has always been our first choice for our transportation needs. They have worked with us to keep our viacal at it's peek pformance and within our budget. They have always shown professional a More

by yesnidfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat
August 28, 2025

Justin is a 5 star Service Advisor He is best! Grayson employees have yet to disappoint. More

by Talbergsaints
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Aug 28, 2025 -

Talbergsaints responded

Justin is a 5 star Service Advisor He is best! Grayson employees have yet to disappoint.

August 23, 2025

Grayson BMW Service Dept. does a Great Job...and Justin at the Service Desk is awesome..pleasant, efficient, prompt and all around good service. The Actual Service on the Car More

by lillyrstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin and the Service Tech
August 21, 2025

Justin is great at his job. I had an emergency with my car and he and the service crew fixed the problem. More

by sarahenielsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
August 20, 2025

Very friendly and easy to schedule an appointment. Very upfront about repairs needed and their urgency. More

by jaycbird128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
August 18, 2025

Justin, was extremely professional and kept me updated on everything. Very satisfied with every visit. Thanks for all you do. More

by houseofwood7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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