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Grayson BMW - Service Center

Knoxville, TN

4.9
579 Reviews

579 Reviews of Grayson BMW - Service Center

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March 05, 2025

Matt in the service department is wonderful. He is always available to assist me. He is courteous and helpful. More

by LISAW100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
March 05, 2025

I always get excellent service . Highly recommend ! Comfortable waiting area everyone very friendly Trent great ! More

by sasooter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
March 03, 2025

Matt is a great service writer! Thanks for the help and the excellent maintenance by your techs! More

by dcfair87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
February 28, 2025

Justin Pickel is a great service rep! He is knowledgeable, personable and communicates well with us. More

by garykimsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickel
February 24, 2025

I had a scheduled routine service appointment for my BMW. The courteous, professional treatment I received was outstanding. More

by Lisa3405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan and staff
February 24, 2025

Very efficient and timely repair, I appreciate the coffee and snacks in the lounge area More

by Rockstar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
February 23, 2025

Justin has been my service tech since 2002 and I trust him completely to advise me on the service my car needs. More

by schgre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
February 22, 2025

Matt Schroller has done a great job scheduling my BMW for service at my convenience. He explains what is needed to be done, answers any questions I have, and any follow-up necessary. Service is completed as More

by sjw707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Schroller
February 21, 2025

Justin, Dan and Robbie were the best during a bad situation in that both my husbands and my car were there for two months. They were extremely kind and helpful. More

by Blezastrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Dan, and Robbie
February 20, 2025

They are always respectfully and very certious. They do a great job with my car More

by benjirb0405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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