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Grayson BMW - Service Center

Knoxville, TN

4.9
609 Reviews

609 Reviews of Grayson BMW - Service Center

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July 13, 2025

Service at Grayson BMW is always been excellent. All the way from Scheduling to service Grayson BMW Service is excellent. Mathew is my service advisor is very knowledgeable, helpful and very friendl More

by Junior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
July 12, 2025

Matt Schroller is excellent! It is always a pleasure to work with him. Wouldn't have anyone else looking after our vehicles. More

by Workin2hard2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Schroller
July 12, 2025

Excellent customer service and experience. Updates on my car came timely. My service on my car was completed in the time frame given at drop off. More

by tsf123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
July 09, 2025

Great job by Mathew and everyone in service department. Oil change, and 15K service on M4 comp. More

by jlh962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Sonjay
July 07, 2025

The dealership is convenient to my location and Justin Pickell gives me valuable advice as to conditions that need my attention. Refreshments were nice while I waited for service. More

by sdsgorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickell
July 05, 2025

Excellent service and in a timely manner,Dylan is an excellent person to work with More

by rsteveruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
July 02, 2025

I will not be leasing another BMW! I found that my warranty does not cover warning lights - seems basic. Told that I have to pay $200 to find out what is wrong with my car. Good timin More

by tom.veale
Recommend Dealer
No
Employees Worked With
Don’t recall
June 30, 2025

I consistently enjoy an exceptional experience at Grayson BMW. Matt, with his attentive and personable approach, always goes above and beyond to ensure I am well taken care of. His friendly demeanor and expe More

by George I
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Schroller
June 29, 2025

My most recent service at Grayson BMW was excellent! My service advisor, Matt Mull, did a superb job! Thank you Matt for taking great care of me and my X3!! More

by rjweaver3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Mull
June 27, 2025

The evaluation of M vehicles exact suggested specifications by BMW at Grayson BMW is a maxim within the service department, and Matt, helps these guidelines be accomplished. More

by MFORCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Schroller
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