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Grayson BMW - Service Center

Knoxville, TN

4.9
608 Reviews

608 Reviews of Grayson BMW - Service Center

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November 21, 2024

I trust Justin Pickel as my service provider because he has always been frank and straightforward with me. He is knowledgeable, professional and friendly. More

by Nksharr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickel
November 19, 2024

This service visit was the best and most efficient in all my 20 years of coming here. Matt and his team are really good More

by phsharpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
November 16, 2024

This dealership is reasonably priced with excellent service. I like that I am sent a video inspection of my vehicle for what services were completed and what are recommended. More

by O.T. Coleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
November 16, 2024

Service department is great. I have never purchased an automobile from them yet. I do recommend the factory service by the dealer Grayson service has provided me with my BMW serv More

by jimm0714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
November 15, 2024

Trent is the best-calm, courteous and dedicated. A very professional young man, always with a smile. More

by eaglepuck58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
November 14, 2024

Matt and his team have always been responsive to my needs. Appreciate the welcome when arriving. More

by Pmad1156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
November 14, 2024

Justin is amazing in the service department! ! He is very highly recommended in knowledge and customer service. More

by darryllaurawilkens91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickle
November 12, 2024

Great customer service very knowledgeable about the problem I was having. Took care of everything that was wrong More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent in service
November 12, 2024

Service performed on time, by appointment, as estimated and very well done. The service corrected the alignment issue and there is no more sloppy feel in steering. Thank you. More

by TM51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
November 09, 2024

Justin helped me navigate a complex service call. He did a great job making it work out. When my wife drive me to pick my car up, he helped her fix her remote starter on the spot. More

by Dgmbjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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