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Grayson BMW - Service Center

Knoxville, TN

4.9
608 Reviews

608 Reviews of Grayson BMW - Service Center

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November 09, 2024

I’ve been a customer at Grayson for years! Always enjoy seeing Justin in the service department! More

by DoodleDachshund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickle
November 08, 2024

Misdiagnosed my 2016 X5 Xdrive 35d. I was told that the High pressure fuel pump had failed. Imploded! Cost for complete repair is $21k. I took my car home, replace the HPFP and several More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
November 07, 2024

Dylan is fantastic in the service department at Grayson BMW! Great experience every time with Dylan More

by BlueBeauty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Harris
November 06, 2024

We have now bought 4 cars from Grayson BMW. Everyone knows BMW makes the ultimate driving machine. We come back to Grayson time after time due to the incredible customer service. We are truly t More

by Rater
Recommend Dealer
Yes
Employees Worked With
Trent
November 04, 2024

My experience working with Trent was positive. He is professional and diligent in his demeanor. Great customer interface!! More

by Mehtakk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Shull
November 04, 2024

Matt is great to work with, always provides a video of the issue if appropriate. Highly recommend! More

by mashworth522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
November 03, 2024

It was easy to get an appointment online, timely updates regarding progress, car was ready on time. More

by Ray R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
November 01, 2024

Matt with BMW service is knowledgeable, polite, efficient, and helpful. He treats his customers with kindness and respect. More

by MFORCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Schroller
October 31, 2024

Great service rep who always is straight with me and appointments are easy to get the waiting time is brief More

by LD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
October 31, 2024

Always a pleasant experience. In and out fast. Comfortable waiting area. I highly recommend Grayson BMW. More

by Jharrison7321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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