Grayson BMW - Service Center

I’ve been a customer at Grayson for years! Always enjoy seeing Justin in the service department! Always enjoy seeing Justin in the service department! More

Misdiagnosed my 2016 X5 Xdrive 35d. I was told that the High pressure fuel pump had failed. Imploded! Cost for complete repair is $21k. I took my car home, replace the HPFP and several I was told that the High pressure fuel pump had failed. Imploded! Cost for complete repair is $21k. I took my car home, replace the HPFP and several components of the fuel system. I took apart the HPFP that was supposedly fail, nothing wrong with it. Cleaned much of the fuel system found no contamination. What I did find wrong was the fuel pump control module had failed. Did not cost nearly the amount Grayson BMW quoted,$21k. In addition I was shown photos of a HPFP and fuel tank that wasn’t from my Bmw X5. And I can prove that the photos were from a different vehicle. I have owned 5 Bmws, I have never found any dealership service department so dishonest . I will be in touch with legal action against Grayson BMW. More

Dylan is fantastic in the service department at Grayson BMW! Great experience every time with Dylan BMW! Great experience every time with Dylan More

We have now bought 4 cars from Grayson BMW. Everyone knows BMW makes the ultimate driving machine. We come back to Grayson time after time due to the incredible customer service. We are truly t Everyone knows BMW makes the ultimate driving machine. We come back to Grayson time after time due to the incredible customer service. We are truly treated like family. More

My experience working with Trent was positive. He is professional and diligent in his demeanor. Great customer interface!! He is professional and diligent in his demeanor. Great customer interface!! More

Matt is great to work with, always provides a video of the issue if appropriate. Highly recommend! the issue if appropriate. Highly recommend! More

It was easy to get an appointment online, timely updates regarding progress, car was ready on time. regarding progress, car was ready on time. More

Matt with BMW service is knowledgeable, polite, efficient, and helpful. He treats his customers with kindness and respect. efficient, and helpful. He treats his customers with kindness and respect. More

Great service rep who always is straight with me and appointments are easy to get the waiting time is brief appointments are easy to get the waiting time is brief More

Always a pleasant experience. In and out fast. Comfortable waiting area. I highly recommend Grayson BMW. In and out fast. Comfortable waiting area. I highly recommend Grayson BMW. More