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Grayson BMW - Service Center

Knoxville, TN

4.9
608 Reviews

608 Reviews of Grayson BMW - Service Center

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October 31, 2024

Great dealership with a fantastic service department! Matt is amazing and will guide you through everything your car needs and is always there if you have questions after the work is done. Would recommen More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
October 30, 2024

Always the best service and advice! Trent, Matt and Dylan are top notch! Never disappointed. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent, Matt, Dylan
October 30, 2024

I came in with a flat tire and no appointment. Dylan was great to work with and was able to get my car fixed quickly so I could drive back to FL safely. More

by abeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
October 30, 2024

Very prompt, courteous and professional. Knowledgeable of the product and answered all my questions or concerns. And as always very pleasant. More

by damaco467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
October 29, 2024

Matt and Justin are wonderful to work with in service department!!! Best service in town! More

by hemphillmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
October 27, 2024

Matt provides great customer service! We have been long term Grayson BMW customers. Thanks for taking good care of us and our BMW. More

by jaclynallisonwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
October 27, 2024

I’ve had my car there twice and service and customer support is 100% . When it comes time to get a new BMW they’ll be first on my list More

by nfa223556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan, and the parts department
October 26, 2024

Although I bought my BMW at another dealership, I’ve used Grayson for all my maintenance needs. Trent, in particular, has been wonderful to work with. He keeps me informed and he is truthful in his assessm More

by AliceB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
October 24, 2024

Great service. I have always been impressed with this crew : Dylan does an amazing job More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
October 23, 2024

Matt is our go to at BMW. He is the best service manager we’ve ever had More

by Beamboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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