Grayson BMW - Service Center

Kevin was very helpful and answered all my questions and helped me set another appointment to finish the work I need done . helped me set another appointment to finish the work I need done . More

Excellent service. Attention to detail was outstanding. Explained in detail about service. Wait time good. Attention to detail was outstanding. Explained in detail about service. Wait time good. More

I appreciate Justin for taking care of our 2011 BMW M3. His knowledge of the vehicle and excellent customer service is the main reason we continue to have our vehicle serviced at Grayson. The communication His knowledge of the vehicle and excellent customer service is the main reason we continue to have our vehicle serviced at Grayson. The communication is exceptional and the description of services needed makes the transaction very transparent. More

I was traveling from Atlanta to Lexington and experienced some car trouble just South of Knoxville. After a quick google search I made my way to Grayson BMW. Dylan meet me outside the service bay. I explaine some car trouble just South of Knoxville. After a quick google search I made my way to Grayson BMW. Dylan meet me outside the service bay. I explained that I was traveling and the problem with my X5. Dylan and team took my car immediately, diagnosed the issue, made the necessary repair and had me back on the road within an hour. Dylan kept me updated throughout the process. I’m so thankful for the help I received at Grayson BMW. More

Dylan is a very experienced service manager, and is an asset to your team. He always meets me with a happy greeting, and keeps me updated on my vehicles time to be completed. asset to your team. He always meets me with a happy greeting, and keeps me updated on my vehicles time to be completed. More

Great Service and was done ahead of time. I love the shuttle service. Service was overall excellent! I love the shuttle service. Service was overall excellent! More

Got our BMW x7 in quickly for service. Dylan was very through and great to work with. Dylan was very through and great to work with. More

While on vacation in TN (from Louisiana), we experienced problems with our X5. Grayson BMW expedited our service work to get us back on the road ASAP, and this was on Memorial Day. We were given a loaner as problems with our X5. Grayson BMW expedited our service work to get us back on the road ASAP, and this was on Memorial Day. We were given a loaner as to not delay our vacation experience. The staff were extremely helpful, and James Pyka kept us informed throughout the entire process. He even called to check on us to ensure we made it home problem-free. Thanks Grayson BMW and your staff. Top Notch! Kim and Robert Arnett; Baton Rouge, LA More

Grayson BMW is a terrific dealership with a professional staff and service department. My service advisor, Justin Pickell is an honest straight shooter and has earned my trust over the years. staff and service department. My service advisor, Justin Pickell is an honest straight shooter and has earned my trust over the years. More

Service and efficiency of the department was excellent. Dylan was exceptionally thoughtful and informative on what I should expect at this service as well as what to expect from my car in the coming months Dylan was exceptionally thoughtful and informative on what I should expect at this service as well as what to expect from my car in the coming months. I have never had a service agent in 50 years of driving that so obviously puts his customers first and makes sure all expectations are exceeded. He communicates clearly and honestly in a timely way. I am very impressed and grateful. More