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Grayson BMW - Service Center

Knoxville, TN

4.9
641 Reviews

641 Reviews of Grayson BMW - Service Center

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May 13, 2024

Had an emergency repair that was needed while traveling from Florida. They took care of the problem and got us back on the road post haste. More

by l_haskins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
May 13, 2024

James was very helpful and accommodating when things running behind. Staff was warm and personable. More

by Ballardceleste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James and not sure who was sitting next to him!
May 11, 2024

James and the service technician evaluated and implemented the service I requested, and inspected my X5 for any needed service. A very pleasant BMW service experience. More

by navarg48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
May 11, 2024

I love the dealership. Always clean. Always friendly staff. All sales staff have been very helpful. More

by Ida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Pyka
May 10, 2024

Grayson BMW customer service is great! Matt is one of the best! He recommends anything that really necessary for car and my safety! Not just sell. More

by Mina Farrar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
May 10, 2024

Excellent and professional experience from the sales to my service performed today. Could not ask for better. More

by Telemetrytech229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James (service advisor) , and Colin Jaekle
May 09, 2024

Great at diagnosing issues and resolving them expeditiously. Good follow-up to insure all is well. More

by eggalante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickell
May 09, 2024

My experience was highlighted by a knowledgeable and enthusiastic service advisor who explained potential future maintenance as well as addressing current needs. More

by Jason.e.tarver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Shull
May 09, 2024

Service is always great and always receive professional advice from my service advisor Justin Pickell. More

by Parsonskw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickell
May 08, 2024

Very thorough and professional service as always. The waiting area is extremely comfortable and welcoming. Trent was on it! More

by andrewnealwentzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
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