Grayson BMW - Service Center

Service at Grayson BMW was great. Repair cost was reasonable. I am very impressed. Will use again in the near future. Repair cost was reasonable. I am very impressed. Will use again in the near future. More

Very satisfied with Trent Shull-my service rep. Overall the service has been very good. My only suggested service improvements are with their warranty repairs. I have had 2 repairs and each requ Overall the service has been very good. My only suggested service improvements are with their warranty repairs. I have had 2 repairs and each required multiple trips and labor hours to complete but ultimately required replacement parts- one for a sunroof retractor and the other for new brake rotors. Each could have been fixed quicker (and with less labor) by replacing the parts after the initial diagnosis. More

Prompt servicing with expertise. Polite and accommodating.. Justin knows his stuff!! Overall an excellent experience!!!! Polite and accommodating.. Justin knows his stuff!! Overall an excellent experience!!!! More

Great experience. James kept BMW updated every step of the way. Service was prompt and courteous. James kept BMW updated every step of the way. Service was prompt and courteous. More

James was courteous, thorough, and professional. Really enjoyed the whole atmosphere and excellent customer service. Really enjoyed the whole atmosphere and excellent customer service. More

We just moved to Tennessee and have been to Grayson on a few occasions for different issues. We are very pleased with the service and communication of our advisor. few occasions for different issues. We are very pleased with the service and communication of our advisor. More

On-time didn't have to wait Matt was professional and we loved the atmosphere and everyone was nice loved the atmosphere and everyone was nice More

Service was friendly, prompt and professional. The repairs were explained and finished I a timely manner. The repairs were explained and finished I a timely manner. More

The service manager was very friendly and helpful. The facility is clean and welcoming. Highly recommended. The facility is clean and welcoming. Highly recommended. More