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Grayson BMW - Service Center

Knoxville, TN

4.9
577 Reviews

577 Reviews of Grayson BMW - Service Center

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January 09, 2024

I had a wonderful experience at Grayson BMW! I would recommend them to anyone that owns a BMW. More

by meganmpruitt4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
January 08, 2024

Excellent and fast service. Also, like the follow up video. Waiting area with coffee bar is also nice. More

by brentgreider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Harris
January 08, 2024

I’m new to Knoxville & this was my first visit to Grayson BMW. From the time I arrived for my appointment, I was greeted, taken to Matt Scholler’s kiosk to be checked in. Matt was friendly, efficient, and kn More

by pfulkerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Scholler, I did not get the name of the tech who greeted me when I arrived nor the parts tech. Both were friendly & helpful.
January 08, 2024

Dylan is exceptional and is very helpful and explains everything thoroughly. Highly recommend Grayson for service ! More

by Caitlin Galka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
January 08, 2024

Very attentive. Addressed our concerns and very knowledgeable and prompt. Friendly and explained the needs. More

by tenagoins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
January 07, 2024

My engine light came on so I took my car in to Grayson BMW. It was an emissions light. They put the my car in the service garage had the part in stock and then replaced. We were in and out and back on t More

by tammyalt9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin not sure of the service technician name
January 06, 2024

The dealership provided excellent service. My car was ready when promised and they spelled out clearly the cost and any other recommended repairs. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
January 05, 2024

Justin Pickell is superb, helpful and follows through. I am grateful for him! give him a raise! More

by amyblankenship
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickell
January 05, 2024

I had a good experience at BMW. Matt does a great job and seems to care about delivering excellent service More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
January 05, 2024

I have had Nothing but positive experiences at Grayson BMW. James in service is great More

by bjcox10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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