Grayson BMW - Service Center

Service was quick. Waiting room was awesome. The video from the service technician was very helpful. Waiting room was awesome. The video from the service technician was very helpful. More

Justin was exceptional during both my husbands and my car and the chassis issues we dealt with for over 3 months. He is always on top of what we needed to know. and the chassis issues we dealt with for over 3 months. He is always on top of what we needed to know. More

My recent service visit at Grayson BMW was great and my service advisor (Matthew “Matt” Mull) was excellent! Matt got me checked in quickly. He answered all my questions that I had and kept me apprised of service advisor (Matthew “Matt” Mull) was excellent! Matt got me checked in quickly. He answered all my questions that I had and kept me apprised of the progress throughout the visit. He is a great pleasure to work with. I’ll continue to ask for him on any future service visits from this point forward. More

Scheduling the appointment was easy. Matt handled check in efficiently and had me back in my BMW earlier than expected. The waiting area has everything you need to work remotely while th Matt handled check in efficiently and had me back in my BMW earlier than expected. The waiting area has everything you need to work remotely while they work on your BMW. More

The service is always top notch! Communication is unmatched. I love the pricing transparency also! Communication is unmatched. I love the pricing transparency also! More

Exceptional service! Very knowledgeable about the recommended services - even when it called for something to do with door hinge on my I8. Very knowledgeable about the recommended services - even when it called for something to do with door hinge on my I8. More

I've used this service department for several years wit h excellent ervicee until this last visit. Service was for oil change.but immediately upon arrival al, service representative esentative started to up excellent ervicee until this last visit. Service was for oil change.but immediately upon arrival al, service representative esentative started to upsell alignment and later tires. Tires have less than 10,000 miles and exhibiting normal wear. Service advisor. brought ht a cell phone video and stated both rear tire required replacement due to mis-aligned suspension n I refused further work as the video was of such poor quality as to be useless. soon spec ting the tires at home, it is obvious there is plenty of tread left and the wear pattern is not sufficient to warrant replacement. I'm still receiving reminders to replace the tires. When the tires do need replacement it won't be at your facility. More

Grayson did a great job of servicing my X5 and diagnosing an issue I was experiencing with my HUD. I explained the issue with the HUD and Matt thought it might be the battery. The service technician confir an issue I was experiencing with my HUD. I explained the issue with the HUD and Matt thought it might be the battery. The service technician confirmed the battery was the problem. My X5 and HUD are working great. Grayson does a great job of getting you in and out on time. More

The service dept. is always very accommodating! Matthew was great and very thorough with the service info for our X7 is always very accommodating! Matthew was great and very thorough with the service info for our X7 More

I have always used Grayson bmw service. Always exceptional service from Justin Pickel. He has been my family’s go to for several years ! Always exceptional service from Justin Pickel. He has been my family’s go to for several years ! More