Grayson Hyundai Subaru

Grayson Hyundai Subaru responded

As previously communicated to your wife, Melissa, we do not accept out-of-state cashier’s checks. For out-of-state purchases that are not financed through one of our approved lending partners, our policy requires payment via wire transfer or cash only. While it is uncommon for a bank to be unable to process a wire transfer, we understand that you were unable to complete this requirement in accordance with our out-of-state buyer policy. As a result, we were unable to move forward with the transaction. For a large cost transaction and a credit union not willing to wire transfer funds is a red flag for us.

Michael Gabriel responded

WARNING TO ANYONE CONSIDERING DOING BUSINESS WITH GRAYSON HYUNDAI KNOXVILLE — PLEASE READ THIS CAREFULLY BUYER BEWARE – NEW REVIEW POSTED DUE TO OWNER’S PUBLIC RESPONSE I am reposting this as a NEW review specifically because of the owner’s public response to my original review, which contains statements that do not align with what actually occurred. This involves a 2017 Maserati GranTurismo Sport (VIN: ZAM45VLAXH0214487) listed and negotiated through Grayson Hyundai Knoxville. After two full days of negotiation, we agreed on a purchase price. I chose to finance through my credit union, which approved the loan and issued a certified cashier’s check directly from the financial institution, fully verifiable, with the VIN referenced. Once they learned I was using my own lender and was an out-of-state buyer, their position suddenly changed. I was told they would NOT accept a cashier’s check and would only accept cash or wire transfer. I explained that I was not comfortable wiring funds or traveling with that amount of cash, especially with my 17-year-old son. The very next day, the dealership publicly lowered the price of the vehicle by $1,000 without contacting me, which I reasonably interpreted as their way of ending the deal. Based on their statements and actions, I believed the transaction was over. However, despite the owner publicly stating in their response that they were “unable to move forward with the transaction” and that they do not accept out-of-state cashier’s checks, they nevertheless accepted the check and deposited it into their account. I was never notified by the dealership. I only discovered this because my bank contacted me and confirmed the check had been negotiated and applied. When I called the dealership, I was told I could come pick up the car. This directly contradicts the owner’s public statement. To her credit, the office manager was professional, kind, and understanding. After speaking with her, I was honestly reconsidering completing the purchase and told her I would confirm the next morning. However, less than three minutes later, salesperson Donnie Hutchison — whom we had already requested multiple times not to contact us — texted my wife asking if we wanted the car because he was “working a deal on it right now.” This was extremely alarming. At that point: • They had already deposited my certified cashier’s check • The check referenced that exact VIN • I had been told I could pick up the vehicle Yet it was apparently being offered to another buyer at the same time. This entire 9-day experience was marked by contradictions, lack of communication, and extremely unprofessional handling of a serious financial transaction. Additional concerns included: • Contradictory statements about accepting payment • Depositing funds without notifying the buyer • Lowering the vehicle price publicly immediately after refusing my payment method • Ignoring requests not to be contacted by a specific salesperson • Attempting to push in-house financing • Continuing to publicly describe the vehicle as accident-free despite Carfax showing a moderate rear-end collision Everything stated here is documented and verifiable. This review is being reposted so potential buyers can compare the owner’s public response with what actually occurred and make an informed decision. Based on my experience, this was the most unprofessional and untrustworthy dealership transaction I have ever encountered. I strongly urge anyone considering doing business with Grayson Hyundai Knoxville to proceed with extreme caution. If you'd like to see all our supporting docs and communications, go see our Google review of these shady characters by following the link below https://www.google.com/search?q=google+review+grayson+hyundai+knoxville&ie=UTF-8&oe=UTF-8&hl=en&client=safari#ebo=1