Grayson Hyundai Subaru

My rating is actually a ZERO! I have owned two Subaru models and enjoyed the cars. Never thought I would own another type of vehicle until working with Grayson in Knoxville Tn. I have owned two Subaru models and enjoyed the cars. Never thought I would own another type of vehicle until working with Grayson in Knoxville Tn. If your car needs work, be prepared for months of endless lies as they string you along saying they are working on your vehicle, when in fact they are doing nothing. Our car was wrecked May 2023, as of November 2023, it’s still being worked on. We gave up and traded for a KIA this week. Thank goodness for the KIA dealer willing to do a trade knowing the terrible situation Grayson Subrau put us in. The cost of all of this is tremendous, financially and emotionally. Very important note is my husband called the owner of dealership, he had ZERO interest in helping. Of course there was plenty of conversation regarding where the last $500 they feel due them, is coming from. I wish they would have cared as much about us as customers as they do their almighty dollar. More

Was on hold 15 minutes before someone answered the phone. No apologies were offered. Spoke with head of service department Mike and received no satisfactory response. Finally spoke with the General Manager W No apologies were offered. Spoke with head of service department Mike and received no satisfactory response. Finally spoke with the General Manager Walter and he was condescending, arrogant, and completely uninterested in satisfying a customer. I’m going to stick with Toyota where I am valued as a customer. After reading several of the reviews, it seems there is definitely a problem at this dealership. More

Very unpleasant experience. Contradictory and unreliable information. Mandatory useless high profit options are a deal breaker for me. I inquired about a new palisade on their w Contradictory and unreliable information. Mandatory useless high profit options are a deal breaker for me. I inquired about a new palisade on their website that was listed as in transit. Inquired as to availability and was told it was available. Further into the negations that was rescinded and told there had been a deposit placed on it. Chris initially said he’d have no problem doing a dealer exchange but wanted $1000 deposit prior to putting out inquiries to other dealers. SERIOUSLY? You want $1000 deposit on a car that doesn’t exist for sure!?!? Ridiculous to even suggest such! Not interested in doing business in that fashion. Chris did text me later and said he’d go against company protocol and see if he could locate one. Moved on. Contacted a dealer near my other home and made a seamless purchase over the phone in less than 30 minutes. No market adjustment, no silly high profit useless mandatory options and no doc fee!! MSRP, tax and title and that was it. $500 deposit and delivery in less than 2 weeks! There are thankfully still a few reasonable dealerships around! More

I sent a question on this vehicle and got no response about it. Tried clicking on page and could not pull up phone number or location of dealership. Then I kept getting offers on Hyundais which was NOT w about it. Tried clicking on page and could not pull up phone number or location of dealership. Then I kept getting offers on Hyundais which was NOT what I was looking for. More

Inquired about a car, salesman texted me and said give him 15 minutes. After about 3 hours I called back and spoke with another salesman who was extremely rude. When I asked a couple of basic questions him 15 minutes. After about 3 hours I called back and spoke with another salesman who was extremely rude. When I asked a couple of basic questions about the vehicle he informed me that they had approximately 180 used vehicles at any time and he couldn’t be expected to know everything about them. Then after a long pause he informs me that the one I inquired about has turbo problems. With that I ended the call. About a week later the initial “give me 15 minutes guy” texts me to say the vehicle I had inquired about was sold and asked if I was interested in anything else. Well if it takes you a week to get back to someone then of course it’s probably sold! All in all this was a terrible representation of a business. Just really gives the impression that the salesmen could care less about the customers or selling cars for that matter. There was absolutely nothing right about this interaction. More

The worst car by experience I have ever had. After lying to me about which lender they used for my account. My payment is now over $100 higher than it could’ve been if they would have gone with After lying to me about which lender they used for my account. My payment is now over $100 higher than it could’ve been if they would have gone with the specific lender that I requested. They did not even submit my loan application to the bank that I specifically asked them to. Now on top of all of that, they will not answer the phone and refused to fix their lie. Do not go here! It’s interesting that their business cards say “I name you can trust”. I will have to give them credit. They are good at what they do and what they do is completely screw you over. I had Salesman Terran and finance manager Dave. Update: I called right now, and Dave said that they could fix my loan for a fee, but they were not willing to pay the fee to fix their mistake. Good luck if you choose this dealership. More

This dealership overcharges for an oil change. I have been using the Hyundai service department to perform my regular oil changes since I bought my car because of their convenience, and I know wha I have been using the Hyundai service department to perform my regular oil changes since I bought my car because of their convenience, and I know what the service cost is for my vehicle. This location charged me 1.5 times what I have been paying at Hyundai dealerships. Go to another dealership and avoid this location’s price gouging. More

Unlike other reviews for Grayson, we had an excellent experience with Mike Signore in the service department. My older husband had a miscommunication when setting up our service. Mike was understanding experience with Mike Signore in the service department. My older husband had a miscommunication when setting up our service. Mike was understanding and made the whole situation much better, even when he did not have to do it. I really appreciated his help and will definitely be returning for our future service needs. More

They are horrible! Have had my car for over a month for a bumper repair. Didn't look at the car for 3 weeks and no the rental time has lapsed. No one would call me back Have had my car for over a month for a bumper repair. Didn't look at the car for 3 weeks and no the rental time has lapsed. No one would call me back about the car before the rental lapsed. Now they are trying to make me pay for the additional rental days. DO NOT GO HERE!!! More

The worst car experience I have ever had! I will never buy a car from them again. Ever!! When I purchased the Elantra I got left in the middle of the sale so the salesman could show a high en I will never buy a car from them again. Ever!! When I purchased the Elantra I got left in the middle of the sale so the salesman could show a high end floor model to a gentleman. Finally got through that and was sent to finance. I have never been pressured so hard to buy a warranty. He was pushy and rude. Told me I was making a huge mistake and tried to shame me for not buying their warranty. The day we bought the car the tire was low on air. They said they would fix it. They did not. We had to take the car over three times because they couldn’t find the leak. Come to find out they were not even inspecting it right. We had to insist they take the tire off the car and try harder. We have had two cylinders go out. They couldn’t fix it the first time due to no code. Back and forth we went and finally it threw the code so I drove straight over to them and they had to fix it at that point. We just picked the car up today due to auto headlight sensor not working. They have had it three weeks and we had to wait a month for that appointment. Said they can’t find the problem so it’s still not fixed, it’s still not working and it’s still under warranty. Lisa was our handler. Never called us. We had to call her many times for an update. She is a terrible communicator and rude. Service manager doesn’t care they give terrible service. Then they tried to charge us a $140 for something they never fixed!! You think your buying a great care with a great warranty but they don’t fix the problems!! Stay away!! Service is horrible. More