Grayson Hyundai Subaru

BUYERS! BEWARE AND READ:I will not post my entire BUYERS! BEWARE AND READ: I will not post my entire experience here, as it will be too long. Look for the story to be printed in Knoxville papers so BUYERS! BEWARE AND READ: I will not post my entire experience here, as it will be too long. Look for the story to be printed in Knoxville papers soon. PLEASE EMAIL ME your experience if you bought a used vehicle and come to find out it had major safety concerns. THEY DO NOT INSPECT THE USED VEHICLES THEY SELL (despite the statement from their website, “...used options are ..in fantastic shape thanks to the knowing eye of our service technicians”). This was told to me personally from SHANNON (sales manager) and WALTER GRAYSON. These men spoke to me in a manner no one in customer service should speak to a customer (especially one who has been a customer for the last 15 years and purchased their 4th car from Grayson Hyundai). For that matter, they spoke in a way that people just shouldn’t speak to other people in general. Condescending, sarcastic, insulting, you name it. This also goes against their “Grayson promise” which is on their website as well. I suppose this is only utilized until they get your money, after that, game over. My email is below. Help me stop this atrocity of lies and manipulation. The more people involved, the better. cnelson2790@comcast.net More

This is the place to buy a car. If you look carefully you can find a diamond in the rough on their “BARGAIN LOT”. JR was our salesman and he was great. He worked hard to get us a fantastic deal on the perfec can find a diamond in the rough on their “BARGAIN LOT”. JR was our salesman and he was great. He worked hard to get us a fantastic deal on the perfect car. This is where I will go for any future purchases as well. If you need a car you should go see JR @ Grayson Hyundai Subaru. More

Visited this dealership to look at a trading my Genesis G80 for the new model. Salesman refused to let me drive the car before “talking numbers” when I refused to talk number me before driving the vehicles G80 for the new model. Salesman refused to let me drive the car before “talking numbers” when I refused to talk number me before driving the vehicles he was increasingly disrespectful. Will never do business with Grayson again... recommend twin city Hyundai. More

Worst experience ever! Scam of a $299 vehicle security fee they refused to explain. Finance guy Treavor is an absolute jerk and I hope that he gets what he deserves for being doing a bait and switch stupi fee they refused to explain. Finance guy Treavor is an absolute jerk and I hope that he gets what he deserves for being doing a bait and switch stupid useless warranties. More

Be very careful with this dealer! Salesman Nick told my wife & I TWICE our deposit was fully refundable, then when we cancelled out (trade-in too low, monthly too high!) Nick says he never said that! Says wife & I TWICE our deposit was fully refundable, then when we cancelled out (trade-in too low, monthly too high!) Nick says he never said that! Says he only said "transferrable"! BS! Other lies have followed! Be warned! More

Never heard back with any of the information I requested. Very disappointing. Not sure why but, probably wont do business with them. This was going to be a CASH deal too. Very disappointing. Not sure why but, probably wont do business with them. This was going to be a CASH deal too. More

They sold me a 2013 ram 1500 for 13,000 dollars. I hav not had the truck for 9 months an I need to replace the engine...... already???? I feel I was taken advantage of and would not recommend going to t not had the truck for 9 months an I need to replace the engine...... already???? I feel I was taken advantage of and would not recommend going to this dealership!!! Period More

Used Car Buyer Beware I DO NOT recommend this dealership after my horrific experience recently. Please know that this business will have no problem selling you a vehicle th I DO NOT recommend this dealership after my horrific experience recently. Please know that this business will have no problem selling you a vehicle that is dangerous. Yes, the car I purchased ended up having major safety issues. WARNING! The sales manager told me that once they receive a trade-in that they DO NOT look at that used vehicle AT ALL before they put it back out on their lot to sell. HIS EXACT WORDS. Do not assume that just because this is a relatively large dealership that they will be more safety minded and ethical when it comes to their customers. I learned some very painful lessons here. This was the WORST ENCOUNTER with a dealership that I have ever experienced in my life. These same "wonderful" people before the sale showed absolutely no concern nor empathy after the sale. They just gave me an empty canned response. Fact of the matter is that once they got my money they did not care. This dealership could have had a customer for life, but now I will never set foot on the grounds of this business again. Did I mention that I fall in the 800+ credit score club? Now, I will make a point to warn as many people as I can about their concerning practices based on their own words. Everything worked out for me (thank God) after I met some incredible people at another dealership. Believe it or not, there are still one or two car dealerships out there that are somewhat trustworthy. Do your homework. Please be careful out there everybody! More

The absolute most excellent service department in Knoxville! The absolute - without a doubt - the best place to take your car for service. And the absolute most awesome place to buy a new car! Knoxville! The absolute - without a doubt - the best place to take your car for service. And the absolute most awesome place to buy a new car! More

Sales experience I just bought a 2020 Elantra from this dealership. It's a friendly place, and my salesperson Terran Stuart is very knowledgeable about the cars and ve I just bought a 2020 Elantra from this dealership. It's a friendly place, and my salesperson Terran Stuart is very knowledgeable about the cars and very helpful. He and the sales manager Rick explained the pricing in detail, and I believe I got a good deal. Overall, it's the best car buying experience I've had. More