Grayson Hyundai Subaru

Didn't buy, but am impressed I live ~100 miles away in the next town over, but contacted Grayson and many other dealers and was throughly impressed with how they handled their "in I live ~100 miles away in the next town over, but contacted Grayson and many other dealers and was throughly impressed with how they handled their "internet leads" and were straight shooters. They had an actual human respond with answers to my questions and out the door numbers without having to beg for them or any stupid dealer games. I never stepped foot on the lot and purchased from a local Hyundai dealer, but if they made a very good first impression. More

No longer a customer Purchased in the past with pleasant experience but this time around it was not. Would have loved to have purchased again but behavior was unacceptable Purchased in the past with pleasant experience but this time around it was not. Would have loved to have purchased again but behavior was unacceptable. More

**AVOID AT ALL COSTS** I always take my car to the dealer because I believe they provide quality service and are more honest about what repairs your car needs. Not here. I c I always take my car to the dealer because I believe they provide quality service and are more honest about what repairs your car needs. Not here. I called for an oil change, was quoted $35.95 and then charged $60. My car takes synthetic oil yet somehow these brainless techs put conventional oil in. The service was slow (almost 2 hours for an oil change when I had an appointment) and they didn't even reset the service interval on my car. Bottom line, unethical, immoral and terrible service! More

Service with a heart Worried about why my windshield cleaning fluid would not work, my brother-in-law took the vehicle to Grayson and James Booker worked on it. He easily Worried about why my windshield cleaning fluid would not work, my brother-in-law took the vehicle to Grayson and James Booker worked on it. He easily found the reason and gave excellent service... Thank YOU More

Hollie Reid made the experience easy and comfortable for us. My old car was a 2008 Subaru Impreza, so I was looking for an upgrade. We recently moved to Knoxville so we thought we would try the local Subaru dea My old car was a 2008 Subaru Impreza, so I was looking for an upgrade. We recently moved to Knoxville so we thought we would try the local Subaru dealership. One car caught my attention, the 2018 Subaru Impreza Sport. I made an inquiry and Seth Hart (their E-Commerce Director) directed me to Hollie Reid, a relatively new dealer at Grayson. They were trying to clear their 2018's, so the Impreza Sport was on a good deal. Hollie was always quick to get back to me and made sure she answered all of my questions. My wife and I took two test drives (another was a 2019 Impreza Limited model), and Hollie was like taking a test drive with a friend. Very warm and inviting, we talked football and how we liked the Knoxville area most of the ride. That was all we needed, so we started the process of purchasing the car. Within a few hours of work, the car was ours. We did business with two of their financing officers, and they were a pleasure to work with, giving us time when we needed it and answered all questions. Grayson and Hollie also offered to fix any scratches or problems with the car for free. It did take about a month to get my car in, but Hollie communicated with me often about the process. In the end my car got the touch ups it needed (while I got to drive a loaner car, a 2019 Subaru Outback). Overall I recommend! More

excellent overall from the sales person to the dealership and available vehicles for purchase. There was very little wait time for the completion of the sales overall from the sales person to the dealership and available vehicles for purchase. There was very little wait time for the completion of the sales paperwork, More

Extended warranty pays off My service advisor Brandon was very helpful My SUV repair work was handled thru my extended warranty I was very happy with that brandon suggested re My service advisor Brandon was very helpful My SUV repair work was handled thru my extended warranty I was very happy with that brandon suggested repairs that need to be done. More

My service needs Steve gave excellent information concerning my service needs and the estimated cost. He updated me as the service was proceeding and kept me well info Steve gave excellent information concerning my service needs and the estimated cost. He updated me as the service was proceeding and kept me well informed. More

excellent service department Grayson's service department shows professionalism from beginning to end of the vehicle service procedure. Fast, courteous, clean, and orderly, with f Grayson's service department shows professionalism from beginning to end of the vehicle service procedure. Fast, courteous, clean, and orderly, with free coffee while you wait. More

Great service dept. I was able to schedule regular maintenance for my 2014 Outback quickly when I called. It was done promptly while I waited and the service personnel w I was able to schedule regular maintenance for my 2014 Outback quickly when I called. It was done promptly while I waited and the service personnel were very courteous. More