Grayson Hyundai Subaru

Manipulative Inflated prices and added ridiculous fees when they thought they were the only dealer with a car I wanted. I left Grayson and went to Harper where I w Inflated prices and added ridiculous fees when they thought they were the only dealer with a car I wanted. I left Grayson and went to Harper where I was treated professionally and honestly. I bought a car from Harper and am very happy with them. Will never consider Grayson in the future. More

FAILED TO HONOR COMMITMENTS : My daughter and I visited the Grayson dealership last week. We drove a few Santa Fe Hyundai and found one we liked. They hustled us in to the offic : My daughter and I visited the Grayson dealership last week. We drove a few Santa Fe Hyundai and found one we liked. They hustled us in to the office and tried to close the deal. Because my husband and I tend to be cautious we decided to take the sales manager signed deal sheet and consider it over the weekend. I live out of state, so my husband made contact with the salesman Terran and the Sales Manager Rick via email. They assured my husband via text and email that they would stand behind their price as quoted on the SIGNED deal sheet. Fast forward a week of very frustrating email communications. The sales manager Rick admitted on the phone that my husband was "smarter than most" and that Rick had made a mistake by not including certain fees. He 'could not" honor the numbers on the SIGNED deal sheet despite having assured me personally in the dealership and twice via email that he would stand behind the numbers on his deal sheet. He had 3 opportunities to catch his mistake and admit it instead he chose to die on his sword by trying to make it seem like we misunderstood. Our daughter was in Rick's office today to try to get the deal done and we were on the phone assisting her, when he made a side comment to our daughter "bless you" intimating that she had to put up with a lot having parents like us. When it became clear that the deal was not going to happen he began talking to our daughter saying "this is a good lesson for you..." intimating again that she/we were in the wrong. At that time I told my daughter that he was out of line and she needed to leave the dealership. I called the sales manager's boss Jim and left a message because he wasn't available, he hasn't called me back yet. Having read the dealer responses to the other complaints on this website I am fairly certain any response will be similar to our treatment so far. If you are in the market for a car I would approach Grayson with extreme caution and run your own numbers--but it probably won't do you any good in the end because they won't honor them them anyway. Wish I could give them a negative 5 rating. Good luck. More

Best experience i ever had buying a.car I am credit challenged and everyehere i went turned me away. Then i found mike anderson and things really changed for me. Mike worked for several day I am credit challenged and everyehere i went turned me away. Then i found mike anderson and things really changed for me. Mike worked for several days to find a way to get me a reliable car that would fit my budget. He succeed and found a finance company that was willing to gove me a chance. During the process mike was very professional and made me feel right at home. He didn't rush me and explained things to me. I left today with a great used car that fits my budget. He neber at ant time tried to sell me something that i couldn't afford. He even put in contact with geico and i got a super price to cover my new vehicle. Thank you mike anderson for everything. If you ever need a car o would strongly recommend mike anderson. Thanks again moke More

Bad experience The salesman would not show us any car we wanted to see. They got me down there with promises of a great deal but then "sold the car" the day before I The salesman would not show us any car we wanted to see. They got me down there with promises of a great deal but then "sold the car" the day before I came (even though it was after hours). The salesman was rude and refused to show us anything we were looking for. We went down the road to Ole Ben Franklin and got a car that day. More

Very Poor customer service I am a 55 year old person who had a very poor customer service experience at Grayson. My niece who lives close by them wanted a new sonata. she owned I am a 55 year old person who had a very poor customer service experience at Grayson. My niece who lives close by them wanted a new sonata. she owned a tucson and it was time for a change for her. I as her uncle have been involved in all of her car purchase. In all the years i have been involved in buying new cars i have never been verbally assaulted by a salesman like i was at grayson. Very unprofessional i am in customer service and if i did that to a customer i would be fired no question asked . Based on that and the things they tried to get my niece to agree to at this point i would never recommend anyone to buy a car from them at all... P.S. I have also reported this to Hyundai More

Great Cars I purchased a brand new hyundai elantra in as little as 2 hours and the staff was very pleasant and cordial. I will come back here for my next car. I purchased a brand new hyundai elantra in as little as 2 hours and the staff was very pleasant and cordial. I will come back here for my next car. More

2nd car purchased here, will do again! Great dealership, great service department, great staff. Everything has been very professional and they strive to get your business but with full kno Great dealership, great service department, great staff. Everything has been very professional and they strive to get your business but with full knowledge of what you want/need, trying to mesh the two. More

New car woot Was so happy to get our new vehicle got the new Elantra!!! Would defiantly recommend it to anyone. Grayson Subaru and thier staff were professional an Was so happy to get our new vehicle got the new Elantra!!! Would defiantly recommend it to anyone. Grayson Subaru and thier staff were professional and courteous and we will defiantly buy are next vehicle with them. More

Hyundai Great, employees were very helpful and polite. This is the second auto I have purchased from grayson. I will be back in the future to purchase again a Great, employees were very helpful and polite. This is the second auto I have purchased from grayson. I will be back in the future to purchase again and will recommend other individuals. More

Exciting / Frustrating Love the car - Dealership in good location (Knoxville, TN) - Good salespeople. Ladies NOT treated like idiots. That was refreshing. Experience was b Love the car - Dealership in good location (Knoxville, TN) - Good salespeople. Ladies NOT treated like idiots. That was refreshing. Experience was both exciting and frustrating but completed on a HAPPY note. We bought the car. More