Great Lakes Automotive Sales

Bought a used Lexus June 4th. Mohamed Ahmad, also known as Mike Jones pushed and pushed a “wrap service warranty “ on me. I declined 6 times. At 7:45pm when I ask to see the contr Mohamed Ahmad, also known as Mike Jones pushed and pushed a “wrap service warranty “ on me. I declined 6 times. At 7:45pm when I ask to see the contract it has a 4,500 .00 warranty attached. Mike said “ if you really don’t want it you can cancel it tomorrow at no charge. I contacted “First Automotive” the alleged policy holder. They instructed me to contact the dealer who instructed me to contact First Automotive and so on. This is a self insurance scam. Brighton Motors never bought an insurance policy on my behalf…they keep the money and if your car has an issue they fix it in there shop. If they close or go bankrupt your “policy” is worthless. Good luck trying to cancel ! If you do succeed you don’t get your money back it pays off that amount on your loan. Don’t do business with these people & don’t buy a warranty ifrom any dealership. More

If I could give this business zero stars, I would. I strongly advise against purchasing a vehicle from this dealership. BUYER BEWARE. For those seeking an explanation, here is what happened: I vis I strongly advise against purchasing a vehicle from this dealership. BUYER BEWARE. For those seeking an explanation, here is what happened: I visited the dealership intending to trade in my vehicle, which I still owed money on, to see if they would cover the remaining loan balance. My car had a small dent on the hood, roughly the size of a golf ball. While I was test-driving a vehicle, the staff inspected mine. When I returned, they asked if I would file an insurance claim for the dent, claiming it would cost them $1,200 to repair. They specifically instructed me to say it occurred in a parking lot so it wouldn’t cost me anything. This was dishonest and unethical. I refused to make a false insurance claim and told them I would take my business elsewhere. Only then did their tone change, and they suddenly agreed to pay off my vehicle in full. Second, I was made to wait for hours. By the time we began the paperwork, I was mentally drained and just wanted to leave. They rushed me through the process and buried additional warranties in the fine print without clearly explaining them. One such warranty added $5,000 to the total cost. They repeatedly claimed I was getting a "deal," but said the only way to offer it was by increasing my monthly payment. Third, after the sale, they completely ignored my attempts to follow up. I called over 30 times across three days. When someone finally answered, I was told I'd receive a call back but that never happened. I followed up again, got the same promise, and still heard nothing. I have screenshots from a salesperson assuring me someone would be in touch “ASAP.” That never happened either. Fourth, make sure the dealership requests a 10-day payoff amount for your trade-in while you’re present. Do not let them delay. It took them over three days to contact my bank. When I reached out to the bank myself, they were confused and told me no request had been made. Meanwhile, interest continued to accrue, which meant the actual payoff amount increased, potentially leaving me responsible for the difference. To anyone considering doing business with this dealership: Record everything. Document everything. Thankfully, I kept all my paperwork and screenshots. I don’t know if they saw from my license plate that I’m a veteran and assumed I’d be an easy target but I will not be taken advantage of. This business has a pattern of misrepresentation, which can constitute a breach of contract. Don’t let them deceive you, you have consumer rights. I will be posting this experience on every platform available: Google Reviews, Yelp, BBB, Facebook, and relevant veteran community pages. I also intend to contact others who have had similar experiences to determine if they’ve filed complaints with LARA (Licensing and Regulatory Affairs). I will be filing a formal complaint with LARA and strongly encourage others who have had negative or unethical dealings to do the same. The dealership already has four complaints on record. I’ll also be posting screenshots and documentation elsewhere (unfortunately, Carfax doesn’t allow photo uploads). To be clear: After nearly a week, someone finally reached out, and we scheduled a time to address the issues they caused. However, this is not praise, it is the bare minimum. It does not erase the experience I had, nor does it change my recommendation. More

We bought A 2021 Ford Explorer from this dealer about one month ago. It was good and alright for like 3 days. Then the check engine light came on. Well for A car that we paid 20k for. That's A problem!!!! month ago. It was good and alright for like 3 days. Then the check engine light came on. Well for A car that we paid 20k for. That's A problem!!!! So I got my code reader and read the codes. Evap stuff oh well. But not right. I was like that's sus. I looked at the clear distance. Aka distance since someone reset the computer. If you did the math the computer was cleared one or so miles before they photographed the car. Alright. Sus!!! Ok so we call them. They say they did work to warrant clearing the computer. But could not provide A work order or receipt. They claimed they put thousands into it. So today I go in to work everything out. Tell them everything that was said above. The salesperson said the owner before them cleared the codes! Well that changes the claim. So in conclusion these people are liars. And you should never buy A car from this dealer or there partner dealers. Stay far away. And even if this does get righted. This review stands. By then it will have taken over A month and A bad review to fix this. So this review stands no matter what. Thank you for reading about our experience. More

Awful experience. Didn't do anything they said they would i.e. clean car, replace a wiper blade, gave us car with empty gas tank This is why used car dealers are vi Didn't do anything they said they would i.e. clean car, replace a wiper blade, gave us car with empty gas tank This is why used car dealers are viewed poorly. Will never recommend them. Filing a complaint with BBB AND DMV. Salesperson more concerned about getting his lunch. Told us they weren't making any money that's why finance office wasn't doing our paperwork. Horrible experience. Asked for warranty. Too close to closing time for them to include it in the transaction. More

William never followed up with me in the oil change or lack there of. He also never followed up on cutting a second key. I bought a 2018 Lexus Rx 350 that I was told had no issues and the oil change light lack there of. He also never followed up on cutting a second key. I bought a 2018 Lexus Rx 350 that I was told had no issues and the oil change light is on. More

Purchased a 2008 Honda Odyssey from Wixom Motors on 3/29/25. I knew it had issues , as used cars tend to, but Wixom Motors assured me that they would repair the air conditioning and a transmission issu 3/29/25. I knew it had issues , as used cars tend to, but Wixom Motors assured me that they would repair the air conditioning and a transmission issue. I noticed the AC wasn't working on my first test drive. It worked for one day after they worked on it. My mechanic confirmed the failed part was the one they claimed to have replaced. Brought it into Brighton Motors (affiliated with Wixom Motors). After a long wait, they assured me it was repaired but couldn't be tested because it was too cold (55F) out. Never worked. Now they are not returning my calls, and I am looking at a $1500 repair. Long story short, do not trust their service department at all. They keep you coming back and waiting until you give up. More

Please Do Not Purchase Any Vehicle I contacted the dealership today to set up a time to look at this 4runner. I had some concerns with the description of the 4Runner. It was advertised as a 2020 TRD O dealership today to set up a time to look at this 4runner. I had some concerns with the description of the 4Runner. It was advertised as a 2020 TRD Off Road premium. After looking at the vehicle. I conferred with a Toyota rep we concluded it was a Limited Nightshade version and not at all a TRD. The overall vehicle was not in a state that should have been viewed by any customer. It truly looked like it wasn’t prep. Tar and road debris was still covering the body. Discussed my concerns with the salesperson and then manager. The manager was not apologetic of the misrepresentation and was very rude and asked me to leave if I wasn’t purchasing the vehicle. This deceptive attempt to maximize savings on a higher trim level and then telling myself you’re getting the best deal didn’t sit well with me. Typically the difference between a TRD Off Road and Limited is about $2500 for this year. They attempted to show the carfax showing the TRD level and I asked to view the title. The Michigan title only said Toyota 4Runner. Not TRD nor Limited. I’ve purchased 22 vehicles over my lifetime and I’ve never been treated this rudely. More

I liked Bobby. After the initial meeting it was sketchy with William. Felt like they just wanted to make the sale and get rid of me. I was told they would call me After the initial meeting it was sketchy with William. Felt like they just wanted to make the sale and get rid of me. I was told they would call me to set an appointment to fix some issues on the car I bought from them. There was always an excuse why they didn’t call me. Not going through them again. It was a good vehicle but CS skills are needed by some. More

Bobby was great dealing with at Brighton motors, very friendly and willing to hear me out and help me take in my trade to get me into a truck I was interested in. Couldn’t be happier with there great cus friendly and willing to hear me out and help me take in my trade to get me into a truck I was interested in. Couldn’t be happier with there great customer service and quick and easy process to get what I wanted. More

20 days later, lender didn’t get paperwork, license plate and tabs still not done and tabs still not done More