Great Lakes Honda West

The service and sales team has always been upfront and honest. Making a tough financial decision easier and enjoyable. I would recommend anyone and everyone. I have an hour drive for service but it always honest. Making a tough financial decision easier and enjoyable. I would recommend anyone and everyone. I have an hour drive for service but it always ends up there! More

Had service done on my truck here. The staff was excellent to work with and the pricing was unbeatable. Highly recommend Great Lakes Honda West! The staff was excellent to work with and the pricing was unbeatable. Highly recommend Great Lakes Honda West! More

The service manager Andrew was very helpful and it was great to see him jump in and help his writers during a busy morning rush. Service was provided in a timely manner and everyone kept me up to date tho great to see him jump in and help his writers during a busy morning rush. Service was provided in a timely manner and everyone kept me up to date thought it all. More

Great internet price. Great phone call about available discounts and available finance offers. Confusion came at dealership when ready to purchase. Was told that none of t Great phone call about available discounts and available finance offers. Confusion came at dealership when ready to purchase. Was told that none of the advertised finance rates would be available with the offered discounts because they were all considered “Special Rates”. Also was pushed to purchase add on splash guards not wanted and not in advertised price and was presented a purchase agreement estimate including paint and interior protection, both items not requested. I did not feel comfortable making a deal to purchase from this dealer nor did I appreciate the misleading follow up calls. More

I have worked in the car industry for a long time and had very high expectations. My buying experience at this dealership blew me away. Transaction was very easy, we were able to negotiate and sign witho had very high expectations. My buying experience at this dealership blew me away. Transaction was very easy, we were able to negotiate and sign without going into the dealership and our new Ridgeline was delivered to our front door. Pricing was transparent and process was easy. Shout out to Jordyn and Kayla specifically! More

I was there on Friday, June 12, 2026. This absolute moron proceeded to show everyone what an idiot he really is. He proceeded to tell the service department about all the test they should This absolute moron proceeded to show everyone what an idiot he really is. He proceeded to tell the service department about all the test they should've done to his daughter's vehicle, because he knows all about starters and armatures. He continued to brag how he works for "Johnny K's " which i thought was horrible publicity. Whoever you are sir, I'll tell you, I'd never go to Johnny K's knowing you're employed there. To everyone at the service department at Great Lakes, especially Nina and the gentleman who stuck up for her, GOD BLESS YOU BOTH and everyone working there. More

We recently purchased our Honda Odyssey from Great Lakes Honda and had an outstanding experience working with Pete. From start to finish, Pete was knowledgeable, transparent, and incredibly easy to work Honda and had an outstanding experience working with Pete. From start to finish, Pete was knowledgeable, transparent, and incredibly easy to work with. Buying a vehicle can be stressful, but Pete made the entire process feel comfortable and enjoyable. He answered every question, never made us feel pressured, and genuinely seemed invested in helping us find the right fit for our family. What stood out most was his personality. Pete was professional, but also fun, personable, and the kind of salesperson you actually enjoy spending several hours with while making a major purchase. By the end of the process, it felt like we were buying a van from a friend. The only downside? He wouldn’t let me use his purple pen. If you’re looking for a dealership that treats customers well and a salesperson who makes the experience enjoyable, ask for Pete. We’d happily work with him again. More

I have purchased three vehicles from this dealership, and I highly recommend them. The knowledge, expertise, and customer service provided by the staff are truly outstanding. Kelly Coffman, the General Manag I highly recommend them. The knowledge, expertise, and customer service provided by the staff are truly outstanding. Kelly Coffman, the General Manager, took the time to answer all of my questions, and she was always friendly, professional, and extremely knowledgeable. Every time I visited the dealership, I saw her actively involved and available to assist customers. The professionalism and dedication of both the General Manager and the sales team made the entire car-buying process comfortable and stress-free. Their commitment to customer satisfaction is evident, and it's one of the main reasons I continue to return for my vehicle purchases. I appreciate the exceptional service and look forward to doing business with them again in the future. More

Very impressed about the dealership in Elyria, one of the best experiences with the staffs on the phone and onsite. Georgia and Mo are in particular definitely the best car reps. best experiences with the staffs on the phone and onsite. Georgia and Mo are in particular definitely the best car reps. More