Great Lakes Honda West

I attempted to purchase a car from this dealership on August 12th, 2025, and it turned into the most frustrating, unprofessional experience I’ve ever had with any business — let alone a car dealer. Th August 12th, 2025, and it turned into the most frustrating, unprofessional experience I’ve ever had with any business — let alone a car dealer. The car had a small scratch when I first saw it, and I was assured by the sales staff that their “paint guy” would fix it before delivery. I was told he only comes in on Fridays, so I agreed to wait until the end of the week. That turned into an absolute mess. On Friday, I called (because no one bothered to reach out to me), and I was told he was late. A few hours later, I called again and was told the car was being worked on and would be delivered first thing Saturday morning. Saturday came — no car, no update, no communication. I called again and got yet another excuse. Now the car would be ready Monday. Monday came and went, still nothing. Finally, on Tuesday, I got a call — from Andrew (the ONLY helpful person there) — asking if the car needed to be delivered. It was beyond clear that no one at this dealership talks to each other or has a clue what’s going on. When the car was finally delivered, not only was the scratch still there — it looked worse. I sent photos to Andrew, and he agreed it wasn’t fixed properly and took the car back. If it weren’t for him, I’m convinced I’d still be waiting for someone to acknowledge there was even an issue. And just to add insult to injury, the rental car they gave me during all of this REEKED of cigarettes, had broken pieces inside, and stains everywhere. That’s the level of care they put into everything. At that point, I had enough. I chose to back out of the deal completely and asked for my down payment and trade back. I’ve now spoken with FOUR different people — Nathan, Patrick, Sullivan, and Aramis — and not one of them followed through or kept me informed. I had to chase every single update, and every person had a different story. Total chaos. This entire ordeal dragged on for three weeks. Not one apology. No accountability. Just excuse after excuse and zero professionalism. Oh — and to top it all off, they quoted me 8.65% interest through their preferred lender. I ended up buying a better car from Bobby Rahal Honda in Mechanicsburg, who got me 5.99% without any hassle. Somehow they had no issue finding me a lower rate, which makes me wonder if this dealership was padding their profit through shady lender deals. Bottom line: this dealership is a joke. Disorganized, unprofessional, and dishonest. If you value your time, money, and sanity — stay far, far away. More

Words can’t even express how much I appreciated Mo at Great Lakes Honda West. He was not only super kind/funny but did not pressure a sale on me. He sat and listened to me and what I needed out of a car. Great Lakes Honda West. He was not only super kind/funny but did not pressure a sale on me. He sat and listened to me and what I needed out of a car. If you are interested in a Honda vehicle I would 100% recommend Great Lakes Honda West and Mo. More

Went to look at a car, ended up buying one . Mo was awesome from beginning to the end , took great care of us and explained the whole process while answering questions and being patient. Coming Mo was awesome from beginning to the end , took great care of us and explained the whole process while answering questions and being patient. Coming to see Mo for our next car More

Mo and Sullivan helped me soooo much getting my vehicle! I’m so grateful and amazed at how hard they worked to make sure I pulled off with the perfect car and the exact car I asked for at that! Thank you so I’m so grateful and amazed at how hard they worked to make sure I pulled off with the perfect car and the exact car I asked for at that! Thank you so much More

Walked in yesterday got to test drive the car and it was great. Had amazing customer service great. Had amazing customer service More

Mo Alfar was a tremendous help. He took the time to understand what we were looking for. Would highly recommend him to anyone looking for a new car. He took the time to understand what we were looking for. Would highly recommend him to anyone looking for a new car. More

What a great experience! My sales guy Mo Alfar and Cam were awesome to work with! Honest, friendly and extremely knowledgeable! They treat everyone as if they were family. My sales guy Mo Alfar and Cam were awesome to work with! Honest, friendly and extremely knowledgeable! They treat everyone as if they were family. More

This was a calm, relaxing, and an overall great experience for a first time car buyer. experience for a first time car buyer. More

Mo Alfar was extremely pleasant and easy to work with. He made the buying experience a pleasure! He entertained us with great life stories during our test drive, and made us feel valued and appreciated. He made the buying experience a pleasure! He entertained us with great life stories during our test drive, and made us feel valued and appreciated. More