Great Lakes Honda West

I was looking for a specific car, and Great Lakes Honda West happened to have it on their lot. I submitted an internet lead and was surprisingly called on a Sunday that the car was available. Met with Troy West happened to have it on their lot. I submitted an internet lead and was surprisingly called on a Sunday that the car was available. Met with Troy and agreed to purchase it. Troy recognized what I was looking for and never once pushed any products or purchases that he knew I wasn’t looking for. Very impressed with his ability to read a customer and understand what they need from him. I was able to go from phone call that the car was available, to purchasing the car in less than an hour. Took me less than 5 minutes to make it through paperwork when I arrived back at the dealership the following day to finalize purchase. Troy was waiting and ready for me. From one automotive industry professional to another, job well done here. More

Troy Lavelle was our salesman that finished the sale. We also talked to Joe and Xavier. Troy delivered us our new 2022 Crv ex. Great experience with Troy delivering the car. Went through everything wit We also talked to Joe and Xavier. Troy delivered us our new 2022 Crv ex. Great experience with Troy delivering the car. Went through everything with us about the car. Finished the paperwork and we were on our way. Thanks again Troy, Joe and Xavier. Jannette Canon More

I had a wonderful experience today turning in my 2019 Honda HRV to start another new 3 year lease on a 2022 model. Working with Pete Tobias again is such a pleasure! He always makes the process so easy a Honda HRV to start another new 3 year lease on a 2022 model. Working with Pete Tobias again is such a pleasure! He always makes the process so easy and enjoyable. Pete even came in on his day off for me so we could get everything done quickly. I appreciate that he is passionate, takes pride in his job, really listens and always goes above and beyond to make people happy! I love my Honda! Thanks Pete! 😃 More

Very nice buying experience. The salesperson, Pete was courteous and very knowledgeable about the vehicle I purchased . Totally explained all the new features, rather than just The salesperson, Pete was courteous and very knowledgeable about the vehicle I purchased . Totally explained all the new features, rather than just handing me the keys and saying thanks. Would highly recommend the dealership and especially this salesperson, Pete. Love the car too. More

Pat Wehrenberg is the reason that I shop at Honda Great Lakes West. She is professional, customer service driven, and genuinely cares. She wants to see you in a vehicle that not only meets your needs, but Lakes West. She is professional, customer service driven, and genuinely cares. She wants to see you in a vehicle that not only meets your needs, but exceeds your expectations! I highly recommend Pat! More

This Dealership was a great place to purchase a vehicle. I would recommend it for anyone looking to purchase a new or used Honda or any vehicle on the lot, Pete may salesman was great and very helpful along I would recommend it for anyone looking to purchase a new or used Honda or any vehicle on the lot, Pete may salesman was great and very helpful along with Kelly the manager I spoke to during my purchase, Nothings better than having honest straight forward people selling a vehicle to you! Sean McGarry More

Pat Wehrenberg has been my sales woman for all my Honda vehicles starting in 1998 which amounts to 10 or 11 vehicles! She is the best car sales woman ever, of course it is easy when you have the job of sel vehicles starting in 1998 which amounts to 10 or 11 vehicles! She is the best car sales woman ever, of course it is easy when you have the job of selling the best car in the world!!! THANK YOU PAT!!! More

Great salesman. I travel from the west side of Cleveland to get all my maintenance done here. I had a 1:30 appointment for an oil change and got a flat on my way the I travel from the west side of Cleveland to get all my maintenance done here. I had a 1:30 appointment for an oil change and got a flat on my way there. I called their service department and kept them updated the whole time. Not once did the receptionist ask me to reschedule if I couldn’t make it by a certain time. My car insurance failed to send me a efficient person to change my tire and didn’t send a tow. 2 hours later, I call to tell them I’m on my way thanks to my fiancé who put my spare on and the receptionist says, “we close in 10 mins”. I politely ask her to transfer me to the service department since I communicated with them several times since getting the flat. I was on hold for a bit, ended up hanging up because I was 2 mins away at this point. I pull into the service garage, someone greets me. I tell them I had an appointment but had a flat. I simply ask if they could just change my tire since I had already called and it was in stock. I explained I would get the oil change a different day and “they” say “we can’t change a tire by 4:00”. Just because you close at 4, doesn’t necessarily mean you leave at 4 on the dot. Already defeated by the xx my roadside assistance put me through, I just walk away and get back into my car, frustrated. The only reason why I marked it 2 stars is because of the nice gentleman that approached my car and directed me to Avon Discount Tire. Big thank you to him! From now on, I will go elsewhere for service on my vehicle. I wish I could pay it off sooner and not have to deal with them at all. More

My previous salesman retired leaving me questioning whether or not I could find someone as professional as he was through the process of leasing my future vehicles. Due to a family emergency the sale whether or not I could find someone as professional as he was through the process of leasing my future vehicles. Due to a family emergency the salesman I was to meet that morning - Lance stepped up and became my salesman. He was very informed and easy to work with. I plan to refer him to family and friends. More

Pleased with all aspects of buying a car...This is the 4th vehicle and love Gannon the salesman 4th vehicle and love Gannon the salesman More