Great Lakes Honda West

I was in the market for a 2021 Honda Ridgeline and was in contact with about a dozen dealerships trying to price out the perfect vehicle. The ones who quoted me prices above MSRP, I thanked and moved on to t contact with about a dozen dealerships trying to price out the perfect vehicle. The ones who quoted me prices above MSRP, I thanked and moved on to the next dealership. There is currently a computer chip shortage which has affected the production of new vehicles. A lot of dealerships are taking advantage of the situation and marking up their prices -- but they were honest about their greed, which I can respect. I get it. I didn't leave any of those dealerships with a bad review. But THIS dealership? Their insincerity irked me tremendously, so I've decided to leave this review as a warning. I was initially working with Ryan, a customer service representative, who was perfectly pleasant. I told him what I wanted, asked for pricing, gave him my list of wants/needs and, most importantly, advised I did not want any dealer add-ons. He gave me a quote with several dealer add-ons, including $900 in paint protections. I advised him again I did not want any dealer add-ons. I told him we can move forward with the sale if he is able to take those off. No complaints with him. Overall, he was responsive, respectful, honest, and did a great job. After doing most of the legwork, he handed me off to a salesman (who I'm not going to name because I'm sure he was just following orders). The salesman basically said to me: We are an honest dealership. Every other dealership is marking up their vehicles over MSRP, but we are not!! We respect the customer too much to do that. What we have done instead is add a paint protector for only $900 [along with other insanely overpriced dealer add-ons]! You're not paying any extra markup on the sticker price, especially with the limited chip and vehicle supply! You are paying for things that will benefit you only! You should be glad we're giving it to you for MSRP! I advised I did not require the paint protection and was not going to pay $900 for a service I did not ask for. I agreed to certain things, such as the plash guards, which he priced for $200. I advised the salesman the exact same Honda splash guards were for sale online for about $80 and they take less than 10 minutes to put on. I told him I'll give him the benefit of a doubt and pay $120 -- which I thought was reasonable. The salesman told me it was already done, and he was unable to do anything about the pricing. Okay, that's fine. I kindly thanked the salesman and told him I was not interested in dealing with their dealership. He asked me why, stating SEVERAL TIMES I was getting such a good deal and only paying MSRP! And now I'm irked. Really? Do you need me to spell it out? So I told him -- yes, the dealership was selling the vehicle at MSRP, but they were throwing on unwanted and unnecessary dealer add-ons at insane marked-up prices and stating those add-ons are for my benefit and not negotiable. They are making just as much on the unneeded dealer add-ons, or perhaps even more, than a dealer who was charging over MSRP with no add-ons. I'd rather have a dealership be upfront about their greed. It's business. I can respect that. But don't try to be sneaky about it. Don't tell me "we are not like them" and try to force products on me I don't want. After I called out the salesman, he told me he spoke to his manager and was able to remove the $900 extra service afterall. But it already left a bad taste in my mouth. I went out to Apostolakis Honda in Cortland, Ohio (about 80 miles east of this dealership) and bought a brand spanking new 2021 Honda Ridgeline for BELOW the MSRP. Don't let dishonest dealerships take advantage of you! More

We were treated with a very professional team. They were caring and was best experience with any dealership we ever encountered. Would recommend them to anyone. We love our HR-V! We want to thank them. caring and was best experience with any dealership we ever encountered. Would recommend them to anyone. We love our HR-V! We want to thank them. More

Very helpful! Gorgeous vehicle, all ready for me to take home. And salesguy Don? An "A plus" professional every step of the way! home. And salesguy Don? An "A plus" professional every step of the way! More

They follow up with the customer! When they are servicing your vehicle they show the customer what is needed and the customer makes the decision!! They definitely gave me a great trade in value for my 2012 your vehicle they show the customer what is needed and the customer makes the decision!! They definitely gave me a great trade in value for my 2012 CRV!! They are very friendly and want to earn your trust! More

Typical sales tactics. Make you wait for no reason at all. Did not feel comfortable there. all. Did not feel comfortable there. More

Nice facility,nice and professional sales person,friendly financial staff and everybody tried to make us feel good. financial staff and everybody tried to make us feel good. More

Mr Brewer was easy to talk to, as well as very professional. He made a long transaction as easy and enjoyable as it could be. He is a true Southern Gentleman!😊 professional. He made a long transaction as easy and enjoyable as it could be. He is a true Southern Gentleman!😊 More

Great dealership good customer service nice courteous people prompt & Efficient regarding the services necessary for my car people prompt & Efficient regarding the services necessary for my car More

Found the experience over all outstanding, all departments. The sales rep Stephanie Warfield did an excellent job in representing the dealership and Honda. She knows her position and products well departments. The sales rep Stephanie Warfield did an excellent job in representing the dealership and Honda. She knows her position and products well. I will recommend this dealership and Honda in the future to all that are interested in purchasing a Honda product More

Ed Brewer is our salesman now for the many Honda vehicle's we have purchased. And Great Lakes Honda West is the only Honda dealer we trust. We will keep coming back in the future and recommend Ed an vehicle's we have purchased. And Great Lakes Honda West is the only Honda dealer we trust. We will keep coming back in the future and recommend Ed and the dealership to everyone. More